Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

On Premises Data Gateway (Personal Mode) Offline

Hi, I'm currently having issues with our Gateway showing as offline and i'm having trouble. The following error is being shown when trying to open it: When trying to sign we get the following...
Gateway offline
Personal Gateway
  • Levi_Huck's avatar
    Levi_Huck
    4 years ago

    Hi,

     

    I know the solution to this.

     

    For "Key not valid for use in specified state" errors try moving the folder RSA from

    C:\Users\<User>\AppData\Roaming\Microsoft\Crypto\RSA to:

     

    C:\RSA (just in case there should be a need to restore it) then try installing your personal gateway again, where the folder will automatically be regenerated. This folder appears to act as a cache.

Levi_Huck's avatar
Levi_Huck
Regular Visitor
4 years ago

Hi,

 

I know the solution to this.

 

For "Key not valid for use in specified state" errors try moving the folder RSA from

C:\Users\<User>\AppData\Roaming\Microsoft\Crypto\RSA to:

 

C:\RSA (just in case there should be a need to restore it) then try installing your personal gateway again, where the folder will automatically be regenerated. This folder appears to act as a cache.

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Worked like a charm, thank you!