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chelsweigandt
Regular Visitor

None of gateway instances within this cluster are connected.

I am getting this error and can't figure out how to fix it. We have a backup gateway that is connected to a laptop and that one is working fine. But we can't get the cluster gateway to work again. What do we do? How do we get a gateway online?


None of gateway instances within this cluster are connected. Please find more details below about specific errors for each gateway instance.Hide details
Activity ID: 4da1f484-3825-470d-accc-cf3126b983e0
Request ID: ca70f4cd-7b6c-ad84-8234-2a58f5186acb
Cluster URI: https://wabi-us-central-a-primary-redirect.analysis.windows.net/
Status code:
Time: Wed Apr 27 2022 06:57:16 GMT-0400 (Eastern Daylight Time)
Service version: 13.0.18129.59
Client version: 2204.3.11090-train
Motomentum Gateway 1: The gateway is either offline or could not be reached.

1 REPLY 1
v-henryk-mstf
Community Support
Community Support

Hi @chelsweigandt ,

 

The first thing to understand is that the cluster servers need to be configured on a separate computer and they must be completely independent of each other. When one is not working, another one will be started.


Make sure to configure them during installation according to the official documentation:

Manage on-premises data gateway high-availability clusters and load balancing | Microsoft Docs


If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.


Best Regards,
Henry


If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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