Issue: Power BI RS September 2023 Paginated Report's full-screen

[YusufCakar]

Hello Everyone,

I would like to inform you about an issue observed in the Paginated Report's full-screen mode. This problem seems to be occurring across all browsers. Your valuable insights and assistance regarding the source and resolution of this issue are highly important to me.

Attached, you will find screenshots related to this matter.

Best regards.

Report 1 ImageReport 2 Image

[v-alipat]

Hi @YusufCakar 

Thank you for reporting the issue. 

We try to replicate the behavior, but can not do it so far, could you please share more details about your system?  

What is your browser version? 

What is your operating system version? 

Do you have any high-color contrast theme applied in windows settings? 

Does the issue happen on different machines or only one specific mahine? 

Thanks,

Alexandra 

[YusufCakar]

Hello,

The answers are as follows.

What is your browser version? 
> Microsoft Edge (Version: 117.0.2045.55)
> Google Chrome (Version: 117.0.5938.150)

What is your operating system version? 
> Power BI Report Server Windows Server 2019
> Users Windows 10 Pro (22H2)

Do you have any high-color contrast theme applied in windows settings? 
> There is no high contrast color theme available.

Does the issue happen on different machines or only one specific mahine?

> The problem exists in all users we have tested.

Best regards.

[v-alipat]

Thanks for your reply @YusufCakar 

Couple of more questions:

- do you have similar problem when you press F11 while viewing a report? 

- do you have any scaling / zoom settings applied in the client machine?

Thanks,

Alexandra 

[YusufCakar]

Hello,

The answers are as follows.

- do you have similar problem when you press F11 while viewing a report?
 > No, there is no issue. Look at the Screenshot1. However, when I press the Full Screen button, this problem occurs.

- do you have any scaling / zoom settings applied in the client machine?
 > No, there are no settings applied.

Best regards.

Screenshot 1

[v-alipat]

@YusufCakar, 

Hi again, 

So we were not able to reproduce it locally to invesitgate. 

Could you please reach out to MS Support and create a ticket? 

https://support.fabric.microsoft.com/en-US/support

https://admin.powerplatform.microsoft.com/newsupportticket/powerbi

You may use the links above, or use other options if your business has a specific process in opening support tickets

Thanks,

Alexandra 

[YusufCakar · Accepted solution]

Hello,

The issue was automatically resolved when upgrading Power BI Report Server Version: 1.18.8668.33514(build 15.0.1113.162) to Version: 1.18.8683.7488(build 15.0.1113.165).

I wanted to provide this information.

Best regards.