Help me: Don't show chart date hierarchy on Safari broswer

[giahaobv]

Don't show chart date hierarchy on Safari broswer BI but I can use with chrome browser on Laptop.

Open by iphone's Safari broswer

Open by chrome broswer on laptop:

The PBIX file for investigation.  https://drive.google.com/file/d/1HXVQO3avx6Om8A0hhIwXTlT_3iiOonRO/view?usp=sharing

Please help me how to fix the error. Thanks you!

[giahaobv · Accepted solution]

Dear Mr Paul 

Yes! I used the Power Bi mobile app add I also to report this issue under Power BI mobile app : https://community.powerbi.com/t5/Mobile-Apps/Help-me-Don-t-show-chart-date-hierarchy-on-mobile-app/m...

However! It looks like the issue exists in IOS's browser as well, and it is not unique to Power BI Moblie app.

So where do I post this error? Who can help me?

Tks!

[V-pazhen-msft]

@giahaobv 

Power BI supports Safari on Mac not iPhone, if you want to access reports via mobile phone, you need to used the Power Bi mobile app mentioned in the above link. 

Regards
Paul 

[V-pazhen-msft]

@giahaobv 

This looks like Power BI Service not Report Server. Power bi service only supports the latest version of Mac Safari. If you want to view report properly on mobile, you need to use the mobile app: What are the Power BI mobile apps? - Power BI | Microsoft Docs

Paul Zheng _ Community Support Team
If this post helps, please Accept it as the solution to help the other members find it more quickly.

[giahaobv]

Dear Paul Zheng

I have updated to iOS version 14.1.1 for iPhone 7 Plus. But I still can't open it. 

You try to upload the PBIX file to the server "https://app.powerbi.com" and Open bằng iPhone's safari browser

You will see errors in the chart date hierarchy:

Dowload The PBIX file for investigation.  https://drive.google.com/file/d/1HXVQO3avx6Om8A0hhIwXTlT_3iiOonRO/view?usp=sharing

Thanks very much!