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mrbonvivant's avatar
mrbonvivant
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8 years ago
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HTTP Error 503. The service is unavailable. error when trying to view a power bi report

I have Power BI Report Server (October 2017) installed.  I just published a Power BI report to the PBIRS from Power BI Desktop (October 2017) that uses an Excel data source and one that runs on a bla...
  • mrbonvivant's avatar
    8 years ago

    I figured out what my issue was!  Thanks to a previous reply for making me think about this!

     

    I had a new IP address added to the server for PBIRS.  I also had a DNS name added for that IP so users could access it with a friendly name, e.g., reporting.abc.com/reports instead of 10.x.x.x/reports.  I also had a redirect setup in IIS that would send users from reporting.abc.com to reporting.abc.com/reports just to keep the user-facing URL as simple as possible.  When I access the portal using the DNS name (reporting.abc.com) (causes IIS redirect) and run the report I would get this error.  However, if I access the portal using the full portal URL with IP address (10.x.x.x/reports) (does not cause IIS redirect) and run the report I would NOT get the error.  I deleted the site from IIS since I was only using IIS for redirection.  If I access the portal using the full portal URL with DNS name (reporting.abc.com/reports) (does not cause IIS redirect) and run the report I would NOT get the error.

     

    I relize this may not be the normal implementation, but HTTP Redirect was the root cause of my issue.  I hope this helps someone in the future.