Forum Discussion
Getting 503 error, child process (RSPortal) died (Report Server Sept Edition 2019)
Hi All,
try this - maybe it helps you - for me it fixed the issue.
ISSUE
After upgrading to the latest release of PBI RS, from May 2019 to September 2019, the Web Portal address is returning an HTTP 503 error
CAUSE/Analysis
Our latest’s release of Power BI Report server (September 2019) uses a more recent .NET Framework requirements and we advise a minimum of version 4.7
Action Plan
- Please upgrade the .NET Framework to an 4.7 or newer version (.NET Framework Runtime)
- Restart the Server
- Check if the PBI Report Server is now accessible to the Web Portal
Hi,
thanks for the Logging trick. I changed the configuration file and restarted the server.
May I ask: How do I open an official support ticket with Microsoft regarding Power BI Server?
Here is the extended output of RSHostingService Logfile after the restart. From my point of view, there is no additional helpful information included :(
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2019-10-08 07:25:01.9097|INFO|1|File Logger created: C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\RSHostingService_2019_10_08_07_25_01.log - level Trace, will roll at 32 Mb, process id 8756
2019-10-08 07:25:01.9410|INFO|1|Current Directory : C:\Program Files\Microsoft Power BI Report Server\PBIRS\RSHostingService
2019-10-08 07:25:02.1298|DEBUG|1|managementUrl
2019-10-08 07:25:02.2079|DEBUG|1|rsConfigFilePath
2019-10-08 07:25:02.2237|DEBUG|1|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:02.2237|INFO|4|Updating application config files
2019-10-08 07:25:02.2237|INFO|4|Syncing service machine key
2019-10-08 07:25:02.2704|DEBUG|4|managementUrl
2019-10-08 07:25:02.2704|DEBUG|4|rsConfigFilePath
2019-10-08 07:25:02.2704|DEBUG|4|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:02.2860|INFO|4|Launching Process : Management Service
2019-10-08 07:25:02.2860|INFO|4|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Management\RSManagement.exe
2019-10-08 07:25:04.3982|INFO|12|Fetched ManagementState from Management state = Valid, Encryption key present = True
2019-10-08 07:25:04.4294|DEBUG|12|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:04.4294|DEBUG|12|Hosting-encryptionKey
2019-10-08 07:25:04.4294|DEBUG|12|rsConfigFilePath
2019-10-08 07:25:04.4294|DEBUG|12|Hosting-databaseValidationStatus
2019-10-08 07:25:04.4294|DEBUG|12|Hosting-url-ManagementService
2019-10-08 07:25:04.4294|DEBUG|12|Hosting-url-ReportServerWebService
2019-10-08 07:25:04.4294|DEBUG|12|Hosting-url-ReportServerWebApp
2019-10-08 07:25:04.4294|DEBUG|12|Hosting-url-PowerBIService
2019-10-08 07:25:04.4294|DEBUG|12|Hosting-url-OfficeService
2019-10-08 07:25:04.4606|DEBUG|12|Hosting-configSwitches
2019-10-08 07:25:04.4606|INFO|12|Launching Process : RS Service
2019-10-08 07:25:04.4606|INFO|12|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\bin\ReportingServicesService.exe
2019-10-08 07:25:04.5388|INFO|12|Launching Process : Portal
2019-10-08 07:25:04.5388|INFO|12|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Portal\RSPortal.exe
2019-10-08 07:25:04.5700|INFO|12|Launching Process : PowerBI
2019-10-08 07:25:04.5700|INFO|12|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\PowerBI\RSPowerBI.exe
2019-10-08 07:25:04.6169|INFO|12|Launching Process : Office
2019-10-08 07:25:04.6169|INFO|12|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Office\RSOffice.exe
2019-10-08 07:25:04.6794|INFO|12|Service watchdog: starting
2019-10-08 07:25:04.7419|DEBUG|12|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:04.7575|DEBUG|12|managementUrl
2019-10-08 07:25:04.7575|DEBUG|12|rsConfigFilePath
2019-10-08 07:25:04.7575|DEBUG|12|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:04.7575|DEBUG|12|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:04.7575|DEBUG|12|Hosting-encryptionKey
2019-10-08 07:25:04.7575|DEBUG|12|rsConfigFilePath
2019-10-08 07:25:04.7575|DEBUG|12|Hosting-databaseValidationStatus
2019-10-08 07:25:04.7575|DEBUG|12|Hosting-url-ManagementService
2019-10-08 07:25:04.7575|DEBUG|12|Hosting-url-ReportServerWebService
2019-10-08 07:25:04.7575|DEBUG|12|Hosting-url-ReportServerWebApp
2019-10-08 07:25:04.7575|DEBUG|12|Hosting-url-PowerBIService
2019-10-08 07:25:04.7575|DEBUG|12|Hosting-url-OfficeService
2019-10-08 07:25:04.7575|DEBUG|12|Hosting-configSwitches
2019-10-08 07:25:06.1681|WARN|12|Child Process [Portal] Died. Check the log for further information
2019-10-08 07:25:06.1681|INFO|12|Immediate restart of process Portal
2019-10-08 07:25:06.1837|INFO|12|Launching Process : Portal
2019-10-08 07:25:06.1837|INFO|12|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Portal\RSPortal.exe
2019-10-08 07:25:07.8413|WARN|12|Child Process [Portal] Died. Check the log for further information
2019-10-08 07:25:07.8413|DEBUG|12|Throttling by 28326,8056 MS
2019-10-08 07:25:14.9206|DEBUG|5|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:14.9206|DEBUG|5|managementUrl
2019-10-08 07:25:14.9206|DEBUG|5|rsConfigFilePath
2019-10-08 07:25:14.9206|DEBUG|5|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:14.9206|DEBUG|5|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:14.9206|DEBUG|5|Hosting-encryptionKey
2019-10-08 07:25:14.9206|DEBUG|5|rsConfigFilePath
2019-10-08 07:25:14.9206|DEBUG|5|Hosting-databaseValidationStatus
2019-10-08 07:25:14.9206|DEBUG|5|Hosting-url-ManagementService
2019-10-08 07:25:14.9206|DEBUG|5|Hosting-url-ReportServerWebService
2019-10-08 07:25:14.9206|DEBUG|5|Hosting-url-ReportServerWebApp
2019-10-08 07:25:14.9206|DEBUG|5|Hosting-url-PowerBIService
2019-10-08 07:25:14.9206|DEBUG|5|Hosting-url-OfficeService
2019-10-08 07:25:14.9206|DEBUG|5|Hosting-configSwitches
2019-10-08 07:25:25.0182|DEBUG|5|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:25.0182|DEBUG|5|managementUrl
2019-10-08 07:25:25.0182|DEBUG|5|rsConfigFilePath
2019-10-08 07:25:25.0182|DEBUG|5|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:25.0182|DEBUG|5|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:25.0182|DEBUG|5|Hosting-encryptionKey
2019-10-08 07:25:25.0182|DEBUG|5|rsConfigFilePath
2019-10-08 07:25:25.0182|DEBUG|5|Hosting-databaseValidationStatus
2019-10-08 07:25:25.0182|DEBUG|5|Hosting-url-ManagementService
2019-10-08 07:25:25.0182|DEBUG|5|Hosting-url-ReportServerWebService
2019-10-08 07:25:25.0182|DEBUG|5|Hosting-url-ReportServerWebApp
2019-10-08 07:25:25.0182|DEBUG|5|Hosting-url-PowerBIService
2019-10-08 07:25:25.0182|DEBUG|5|Hosting-url-OfficeService
2019-10-08 07:25:25.0182|DEBUG|5|Hosting-configSwitches
2019-10-08 07:25:35.1026|DEBUG|4|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:35.1026|DEBUG|4|managementUrl
2019-10-08 07:25:35.1026|DEBUG|4|rsConfigFilePath
2019-10-08 07:25:35.1026|DEBUG|4|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:35.1026|DEBUG|4|Attempting to read Configuration from file ..\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:35.1026|DEBUG|4|Hosting-encryptionKey
2019-10-08 07:25:35.1026|DEBUG|4|rsConfigFilePath
2019-10-08 07:25:35.1026|DEBUG|4|Hosting-databaseValidationStatus
2019-10-08 07:25:35.1026|DEBUG|4|Hosting-url-ManagementService
2019-10-08 07:25:35.1026|DEBUG|4|Hosting-url-ReportServerWebService
2019-10-08 07:25:35.1026|DEBUG|4|Hosting-url-ReportServerWebApp
2019-10-08 07:25:35.1026|DEBUG|4|Hosting-url-PowerBIService
2019-10-08 07:25:35.1026|DEBUG|4|Hosting-url-OfficeService
2019-10-08 07:25:35.1026|DEBUG|4|Hosting-configSwitches
2019-10-08 07:25:36.1821|INFO|5|Throttled restart of process by 28.326,81ms: Portal
2019-10-08 07:25:36.1821|INFO|5|Launching Process : Portal
2019-10-08 07:25:36.1821|INFO|5|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Portal\RSPortal.exe
2019-10-08 07:25:37.7470|WARN|14|Child Process [Portal] Died. Check the log for further information
2019-10-08 07:25:37.7470|DEBUG|14|Throttling by 58435,0617 MS
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The RSPortal Logfile has not changed:
#################################################
2019-10-08 07:26:36.5816|INFO|1|File Logger created: C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\RSPortal_2019_10_08_07_26_36.log - level Trace, will roll at 32 Mb, process id 15412
2019-10-08 07:26:36.5972|INFO|1|Provider name
2019-10-08 07:26:36.5972|INFO|1|Container name Microsoft SQL Server Reporting Services Key Container 2010
2019-10-08 07:26:36.6128|INFO|1|Setting Symmetric Key
2019-10-08 07:26:36.6284|INFO|1|Setting up Hosted Process State
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There is a new PowerBI logfile with some errors regarding ExtendedEvents logging. I don't think it is the cause of my problem
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2019-10-08 07:25:04.9450|INFO|1|File Logger created: C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\RSPowerBI_2019_10_08_07_25_04.log - level Trace, will roll at 32 Mb, process id 10556
2019-10-08 07:25:04.9919|INFO|1|Do not dump on: Microsoft.PowerBI.ReportServer.WebApi.Catalog.CatalogAccessException,System.Threading.ThreadAbortException,System.OutOfMemoryException,System.ObjectDisposedException,System.IO.IOException,System.IO.FileLoadException,System.AppDomainUnloadedException,System.Net.Http.HttpRequestException,System.Net.HttpListenerException,System.OperationCanceledException,System.InvalidOperationException
2019-10-08 07:25:04.9919|TRACE|1|Setting unhandled exception handler
2019-10-08 07:25:04.9919|INFO|1|Provider name
2019-10-08 07:25:04.9919|INFO|1|Container name Microsoft SQL Server Reporting Services Key Container 2010
2019-10-08 07:25:04.9919|INFO|1|Setting Symmetric Key
2019-10-08 07:25:05.0075|INFO|1|Setting up Hosted Process State
2019-10-08 07:25:05.0075|DEBUG|1|Attempting to read Configuration from file C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config -> C:\Program Files\Microsoft Power BI Report Server\PBIRS\ReportServer\rsreportserver.config
2019-10-08 07:25:05.0544|TRACE|5|Start XEventLogger
2019-10-08 07:25:05.4317|INFO|1|The web server needs to run elevated
2019-10-08 07:25:05.4317|INFO|1|Web Server is running.
2019-10-08 07:25:07.0587|INFO|4|Attempting to connect to Analysis Services XEvent logging...
2019-10-08 07:25:07.3100|ERROR|4|Error creating Analysis Services XEvent traceMicrosoft.AnalysisServices.AdomdClient.AdomdErrorResponseException: Failed to complete the command. XEvent is not initialized.
at Microsoft.AnalysisServices.AdomdClient.AdomdConnection.XmlaClientProvider.Microsoft.AnalysisServices.AdomdClient.IExecuteProvider.Execute(ICommandContentProvider contentProvider, AdomdPropertyCollection commandProperties, IDataParameterCollection parameters)
at Microsoft.AnalysisServices.AdomdClient.AdomdCommand.ExecuteXmlReader()
at Microsoft.PowerBI.ReportServer.AsServer.AnalysisServicesXEventLogger.TryCreatingAndSubscribingToXEventsTrace()
[...]
Message:Either the trace with the ID of 'PBIRSTrace' does not exist in the server with the ID of 'BI_WIN2016_DEV\PBIRS', or the user does not have permissions to access the object.
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Kind regards
Patrick
I just found the official Microsoft Support page. However, I need to be a Power BI Pro User in order to raise a ticket. We are using Power BI Report Server as part of our SQL Server 2016 licensing. Thus, I am no Pro User and I am not able to create the ticket. Perhaps someone else with the same problem may help here?
https://powerbi.microsoft.com/de-de/support/
Thanks,
Patrick Wolf
Anonymous wrote:
I just found the official Microsoft Support page. However, I need to be a Power BI Pro User in order to raise a ticket. We are using Power BI Report Server as part of our SQL Server 2016 licensing. Thus, I am no Pro User and I am not able to create the ticket. Perhaps someone else with the same problem may help here?
https://powerbi.microsoft.com/de-de/support/
Thanks,
Patrick Wolf
Technically if you are publishing pbix files to Power BI Report Server you still need a Pro license. It's only the read-only users that don't need pro licenses. Although I don't think this is overly well publicised. There have been prior questions about the need for a pro license on this forum (see https://community.powerbi.com/t5/Report-Server/Power-BI-Report-Server-Do-I-need-a-Pro-License/td-p/221142)
And in the fine print at the bottom of this page: https://powerbi.microsoft.com/en-us/pricing/ you will fine the following:
A Power BI Pro license is required to:
- Distribute content to other users, and for peer-to-peer sharing and collaboration.
- Publish content to Power BI Premium.
- Receive content from other users unless the user is associated with dedicated capacity in Power BI Premium.
- Publish content to Power BI Report Server.
At my company also have our PBIRS covered by Enterprise license with SA and as part of that we also have a certain amount of support hours available, but maybe that's just the way our Enterprise Aggreement with Microsoft is structured. Can you maybe check with your IT department to see if you have a Microsoft Account manager who could assist here?
Unfortunately I think this issue is possibly beyond something that volunteers like myself on the forums can assist with and you probably need the help of a dedicate support engineer.
