Forum Discussion
Gateway Connection HELP
HI All,
I am having trouble with my gateway connection. If my laptop is turned off, I get a "Refresh Fail" notification, however, if my laptop is on and i am online the dataset just does not refresh. I am unsure why it is not refreshing when it is online and why it fails when it is offline. I am not sure what are indicaters of what is going wrong. If someone could please help with trouble shooting and seeing where it may be disconnected please let me know.
Alison
3 Replies
Hi alisonpappas ,
If your gateway is offline it can't push data into the cloud :). Use a virtual machine which is on 24/7 and your refreshes will be always working :).
Best,
Kathrin
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Did I answer your question? Mark my post as a solution!KBO when it is online it does not refresh either though. what is a virtual machine?
Hi alisonpappas ,
oh ok thought it works if its online :D.
Ok so do you have set up the gateway and connect it to your Power BI Service?
Also I can recommend this: https://www.youtube.com/watch?v=Vlv1tbuZNcM
Virtual Machine:https://azure.microsoft.com/de-de/services/virtual-machines/
Best,
Kathrin
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Did I answer your question? Mark my post as a solution!
