Gateway Connection HELP

[alisonpappas]

HI All,

I am having trouble with my gateway connection. If my laptop is turned off, I get a "Refresh Fail" notification, however, if my laptop is on and i am online the dataset just does not refresh.  I am unsure why it is not refreshing when it is online and why it fails when it is offline. I am not sure what are indicaters of what is going wrong. If someone could please help with trouble shooting and seeing where it may be disconnected please let me know.

Alison

[KBO]

Hi @alisonpappas ,

If your gateway is offline it can't push data into the cloud :). Use a virtual machine which is on 24/7 and your refreshes will be always working :).

Best,

Kathrin

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[alisonpappas]

@KBO when it is online it does not refresh either though. what is a virtual machine?

[KBO]

Hi @alisonpappas ,

oh ok thought it works if its online :D.

Ok so do you have set up the gateway and connect it to your Power BI Service?

Also I can recommend this: https://www.youtube.com/watch?v=Vlv1tbuZNcM

Virtual Machine:https://azure.microsoft.com/de-de/services/virtual-machines/

Best,

Kathrin

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