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Markzolotoy
Impactful Individual
Impactful Individual

Error installing Power BI Server

I am getting the following error:

Capture.PNG

 

The only Power BI componet I have is Desktop.

 

Here is my log:

[2D98:29D4][2017-06-21T14:03:09]i001: Burn v3.9.1208.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\..\Downloads\PowerBIReportServer.exe, cmdline: ''
[2D98:29D4][2017-06-21T14:03:09]i000: Initializing string variable 'ProductName' to value 'Microsoft Power BI Report Server'
[2D98:29D4][2017-06-21T14:03:09]i000: Initializing string variable 'ProductMode' to value 'PBIRS'
[2D98:29D4][2017-06-21T14:03:09]i000: Initializing string variable 'ScheduleMSIChangeEdition' to value 'False'
[2D98:29D4][2017-06-21T14:03:09]i000: Initializing string variable 'SKU' to value ''
[2D98:29D4][2017-06-21T14:03:09]i000: Initializing string variable 'PID' to value ''
[2D98:29D4][2017-06-21T14:03:09]i000: Initializing string variable 'Edition' to value ''
[2D98:29D4][2017-06-21T14:03:09]i000: Initializing string variable 'IAcceptLicenseTerms' to value 'False'
[2D98:29D4][2017-06-21T14:03:09]i000: Initializing string variable 'InstallFolder' to value ''
[2D98:29D4][2017-06-21T14:03:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\..\AppData\Local\Temp\PBIRS\PBIRS_20170621140309.log'
[2D98:29D4][2017-06-21T14:03:09]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\..\Downloads\PowerBIReportServer.exe'
[2D98:29D4][2017-06-21T14:03:09]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\..\Downloads\'
[2D98:29D4][2017-06-21T14:03:09]i000: Setting string variable 'WixBundleName' to value 'Microsoft Power BI Report Server'
[2D98:29D4][2017-06-21T14:03:09]i000: Loading managed bootstrapper application.
[2D98:29D4][2017-06-21T14:03:09]i000: Creating BA thread to run asynchronously.
[2D98:2FB8][2017-06-21T14:03:09]i000: Setup: Performing action: Install
[2D98:2FB8][2017-06-21T14:03:09]i000: Setup: Starting loading the file BootstrapperApplicationData.xml
[2D98:2FB8][2017-06-21T14:03:09]i000: Setup: Completed loading BootstrapperApplicationData.xml content: <BootstrapperApplicationData xmlns="http://schemas.microsoft.com/wix/2010/BootstrapperApplicationData">
<WixBalCondition Condition="VersionNT64 &gt; v6.1" Message="This application is only supported on 64-bit Windows 8, Windows Server 2012, Windows 10 or higher." />
<WixBalCondition Condition="Netfx4x64FullVersion &gt;= 378389" Message="This installer requires .NET 4.5 or higher." />
<WixBundleProperties DisplayName="Microsoft Power BI Report Server" LogPathVariable="WixBundleLog" Compressed="no" Id="{40c0f5ee-9a5b-400c-a515-09357f0dc5e2}" UpgradeCode="{FA435246-6E59-4929-9897-26CE834E90CB}" PerMachine="yes" />
<WixMbaPrereqInformation PackageId="DotNetFx" LicenseUrl="NetfxLicense.rtf" />
<WixPackageProperties Package="DotNetFx" Vital="yes" DisplayName="Installing Microsoft .NET 4.5.2" Description="Microsoft .NET Framework 4.5.2 Setup" DownloadSize="1118920" PackageSize="1118920" InstalledSize="1118920" PackageType="Exe" Permanent="yes" LogPathVariable="WixBundleLog_DotNetFx" RollbackLogPathVariable="WixBundleRollbackLog_DotNetFx" Compressed="yes" DisplayInternalUI="no" Version="4.5.51209.34209" InstallCondition="NOT (Netfx4FullVersion &gt;= 379893 OR Netfx4x64FullVersion &gt;= 379893)" Cache="yes" />
<WixPackageProperties Package="SQLSysClrTypes.msi" Vital="yes" DisplayName="Microsoft System CLR Types for SQL Server vNext CTP2.0" DownloadSize="3575808" PackageSize="3575808" InstalledSize="8624840" PackageType="Msi" Permanent="yes" LogPathVariable="WixBundleLog_SQLSysClrTypes.msi" RollbackLogPathVariable="WixBundleRollbackLog_SQLSysClrTypes.msi" Compressed="yes" DisplayInternalUI="no" ProductCode="{70144BEA-6000-41ED-8DD0-BCC8FF2258D4}" UpgradeCode="{8DD64F05-0CBA-4CE5-9F29-8915BD988CA4}" Version="14.0.500.272" Cache="yes" />
<WixPackageProperties Package="adalsql.msi" Vital="yes" DisplayName="Active Directory Authentication Library for SQL Server" DownloadSize="2203648" PackageSize="2203648" InstalledSize="1886247" PackageType="Msi" Permanent="yes" LogPathVariable="WixBundleLog_adalsql.msi" RollbackLogPathVariable="WixBundleRollbackLog_adalsql.msi" Compressed="yes" DisplayInternalUI="no" ProductCode="{700B6680-D89D-4A42-ACE1-553236A0D049}" UpgradeCode="{F2F0959D-4722-40B0-A8DA-FDC674FA0B32}" Version="14.0.600.234" Cache="yes" />
<WixPackageProperties Package="PBIReportServerSetup.msi" Vital="yes" DisplayName="Microsoft Power BI Report Server" DownloadSize="0" PackageSize="0" InstalledSize="11569720" PackageType="Msi" Permanent="no" LogPathVariable="WixBundleLog_PBIReportServerSetup.msi" RollbackLogPathVariable="WixBundleRollbackLog_PBIReportServerSetup.msi" Compressed="yes" DisplayInternalUI="no" ProductCode="{E70EB20F-1A6F-4F4E-B2D9-035A467CD2DC}" UpgradeCode="{6CC14D22-E9A7-4FE9-8606-CB2F60779793}" Version="0.1.6369.31093" InstallCondition="RSInstanceKeyFound OR (IAcceptLicenseTerms = &quot;True&quot;)" Cache="yes" />
<WixPayloadProperties Payload="DotNetFx" Package="DotNetFx" Container="WixAttachedContainer" Name="NDP452-KB2901954-Web.exe" Size="1118920" LayoutOnly="no" />
<WixPayloadProperties Payload="SQLSysClrTypes.msi" Package="SQLSysClrTypes.msi" Container="WixAttachedContainer" Name="SQLSysClrTypes.msi" Size="3575808" LayoutOnly="no" />
<WixPayloadProperties Payload="adalsql.msi" Package="adalsql.msi" Container="WixAttachedContainer" Name="adalsql.msi" Size="2203648" LayoutOnly="no" />
<WixPayloadProperties Payload="PBIReportServerSetup.msi" Package="PBIReportServerSetup.msi" Container="WixAttachedContainer" Name="PBIReportServerSetup.msi" Size="0" LayoutOnly="no" />
<WixStdbaOverridableVariable Name="PID" />
<WixStdbaOverridableVariable Name="Edition" />
<WixStdbaOverridableVariable Name="IAcceptLicenseTerms" />
<WixStdbaOverridableVariable Name="InstallFolder" />
</BootstrapperApplicationData>
[2D98:2FB8][2017-06-21T14:03:09]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files\Microsoft Power BI Report Server'
[2D98:2FB8][2017-06-21T14:03:09]i000: Setting string variable 'SKU' to value 'PbirsEvaluation'
[2D98:2FB8][2017-06-21T14:03:10]e000: Error: The first installable preview of Reporting Services standalone is installed. This is not supported side by side with future releases. Please uninstall and rerun setup.
[2D98:2FB8][2017-06-21T14:03:10]i000: User: Error: Installing this product when the January 2017 Reporting Services preview is currently installed is not supported. Uninstall the preview and then rerun this installer.
[2D98:29D4][2017-06-21T14:03:10]i100: Detect begin, 4 packages
[2D98:29D4][2017-06-21T14:03:10]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Microsoft SQL Server\PBIRS\Setup'
[2D98:29D4][2017-06-21T14:03:10]i000: Setting numeric variable 'RSInstanceKeyFound' to value 0
[2D98:29D4][2017-06-21T14:03:10]i052: Condition 'RSInstanceKeyFound' evaluates to false.
[2D98:29D4][2017-06-21T14:03:10]i000: Setting string variable 'Netfx4FullVersion' to value '460805'
[2D98:29D4][2017-06-21T14:03:10]i000: Setting string variable 'Netfx4x64FullVersion' to value '460805'
[2D98:29D4][2017-06-21T14:03:10]i052: Condition 'Netfx4FullVersion >= 379893' evaluates to true.
[2D98:29D4][2017-06-21T14:03:10]w120: Detected partially cached package: SQLSysClrTypes.msi, invalid payload: SQLSysClrTypes.msi, reason: 0x80070002
[2D98:29D4][2017-06-21T14:03:10]i103: Detected related package: {F2E12419-477D-44F1-8B51-18FD9CA1FCB3}, scope: PerMachine, version: 14.0.500.272, language: 0 operation: MajorUpgrade
[2D98:29D4][2017-06-21T14:03:10]i101: Detected package: DotNetFx, state: Present, cached: None
[2D98:29D4][2017-06-21T14:03:10]i101: Detected package: SQLSysClrTypes.msi, state: Present, cached: Partial
[2D98:29D4][2017-06-21T14:03:10]i101: Detected package: adalsql.msi, state: Absent, cached: None
[2D98:29D4][2017-06-21T14:03:10]i101: Detected package: PBIReportServerSetup.msi, state: Absent, cached: None
[2D98:29D4][2017-06-21T14:03:10]i052: Condition 'RebootPending = 1' evaluates to false.
[2D98:29D4][2017-06-21T14:03:10]i052: Condition 'VersionNT64 > v6.1' evaluates to true.
[2D98:29D4][2017-06-21T14:03:10]i052: Condition 'Netfx4x64FullVersion >= 378389' evaluates to true.
[2D98:29D4][2017-06-21T14:03:10]i199: Detect complete, result: 0x0
[2D98:2FB8][2017-06-21T14:03:11]i000: User: Opening url: C:\Users\..\AppData\Local\Temp\PBIRS

 

Please help.

1 ACCEPTED SOLUTION

Found the problem. I had to change a service account from Virtual to Network Service.

View solution in original post

34 REPLIES 34
Petebro
Microsoft Employee
Microsoft Employee

Hi there can you do me a favor and run the following command on the machine you are trying to install Power BI Report Server on and then tell me the results?

 

sc query ReportServerStandalone

Markzolotoy
Impactful Individual
Impactful Individual

C:\Windows\system32>sc query ReportServerStandalone

SERVICE_NAME: ReportServerStandalone
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Windows\system32>

It seems like you still have old RS preview version installed and running on this machine. Could you go to Control Panel->Programs and Features to see if you can find it and try uninstall?

Hi Shiboli,  If I have Reporting Services (2016) installed I can install PBIS on same server ?

Markzolotoy
Impactful Individual
Impactful Individual

How exactly it's called?

It is called "Microsoft SQL Server Reporting Services", note the version number should be "0.1.6214.16719". If you find this, remove it then try to install new Power BI Report Server.

Markzolotoy
Impactful Individual
Impactful Individual

Got error unistalling. Here is the log:

[4F8C:51E8][2017-06-21T20:23:48]i001: Burn v3.9.1208.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\ProgramData\Package Cache\{d632b713-70a4-4b16-981f-c23704d8b640}\SQLServerReportingServices.exe, cmdline: '-burn.unelevated BurnPipe.{FA057AFD-CB64-4591-9F2B-DD4A6782212A} {4D36880C-8DFC-44B4-9D58-31134C6AA31E} 19732 /uninstall'
[4F8C:51E8][2017-06-21T20:23:48]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Microsoft SQL Server Reporting Services'
[4F8C:51E8][2017-06-21T20:23:48]i000: Initializing string variable 'IACCEPTSQLSERVERLICENSETERMS' to value 'false'
[4F8C:51E8][2017-06-21T20:23:48]i000: Initializing numeric variable 'FilesOnly' to value '1'
[4F8C:51E8][2017-06-21T20:23:48]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\Shared Tools\RSConfigTool.exe'
[4F8C:51E8][2017-06-21T20:23:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\...\AppData\Local\Temp\Microsoft_SQL_Server_Reporting_Services_20170621202348.log'
[4F8C:53E8][2017-06-21T20:23:49]i000: Setting version variable 'WixBundleFileVersion' to value '0.1.6214.16719'
[4F8C:51E8][2017-06-21T20:23:49]i100: Detect begin, 3 packages
[4F8C:51E8][2017-06-21T20:23:49]i000: Setting numeric variable 'RSInstanceKeyFound' to value 1
[4F8C:51E8][2017-06-21T20:23:49]i052: Condition 'RSInstanceKeyFound' evaluates to true.
[4F8C:51E8][2017-06-21T20:23:49]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files\Microsoft SQL Server Reporting Services'
[4F8C:51E8][2017-06-21T20:23:49]i000: Setting numeric variable 'CLRTypesx64_14' to value 1
[4F8C:51E8][2017-06-21T20:23:49]i000: Setting string variable 'Netfx4FullVersion' to value '460805'
[4F8C:51E8][2017-06-21T20:23:49]i000: Setting numeric variable 'CLRTypes_14' to value 1
[4F8C:51E8][2017-06-21T20:23:49]i000: Setting numeric variable 'CLRTypesx64' to value 1
[4F8C:51E8][2017-06-21T20:23:49]i000: Setting string variable 'Netfx4x64FullVersion' to value '460805'
[4F8C:51E8][2017-06-21T20:23:49]i000: Setting numeric variable 'CLRTypes' to value 1
[4F8C:51E8][2017-06-21T20:23:49]i052: Condition 'Netfx4FullVersion >= 379893' evaluates to true.
[4F8C:51E8][2017-06-21T20:23:49]i103: Detected related package: {70144BEA-6000-41ED-8DD0-BCC8FF2258D4}, scope: PerMachine, version: 14.0.500.272, language: 0 operation: Downgrade
[4F8C:51E8][2017-06-21T20:23:49]w120: Detected partially cached package: RSServerSetup.msi, invalid payload: RSServerSetup.msi, reason: 0x80070570
[4F8C:51E8][2017-06-21T20:23:49]i101: Detected package: DotNetFx, state: Present, cached: None
[4F8C:51E8][2017-06-21T20:23:49]i101: Detected package: SQLSysClrTypes.msi, state: Obsolete, cached: None
[4F8C:51E8][2017-06-21T20:23:49]i101: Detected package: RSServerSetup.msi, state: Present, cached: Partial
[4F8C:51E8][2017-06-21T20:23:49]i052: Condition 'VersionNT64 > v6.1' evaluates to true.
[4F8C:51E8][2017-06-21T20:23:49]i052: Condition 'Netfx4x64FullVersion >= 378389' evaluates to true.
[4F8C:51E8][2017-06-21T20:23:49]i199: Detect complete, result: 0x0
[4F8C:51E8][2017-06-21T20:23:52]i200: Plan begin, 3 packages, action: Uninstall
[4F8C:51E8][2017-06-21T20:23:52]w208: Plan disabled rollback for package: RSServerSetup.msi, due to incomplete cache: Partial, original rollback action: Install
[4F8C:51E8][2017-06-21T20:23:52]i000: Setting string variable 'WixBundleLog_RSServerSetup.msi' to value 'C:\Users\...\AppData\Local\Temp\Microsoft_SQL_Server_Reporting_Services_20170621202348_0_RSServerSetup.msi.log'
[4F8C:51E8][2017-06-21T20:23:52]w321: Skipping dependency registration on package with no dependency providers: DotNetFx
[4F8C:51E8][2017-06-21T20:23:52]i201: Planned package: RSServerSetup.msi, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[4F8C:51E8][2017-06-21T20:23:52]i201: Planned package: SQLSysClrTypes.msi, state: Obsolete, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[4F8C:51E8][2017-06-21T20:23:52]i201: Planned package: DotNetFx, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4F8C:51E8][2017-06-21T20:23:52]i299: Plan complete, result: 0x0
[4F8C:51E8][2017-06-21T20:23:52]i300: Apply begin
[4D14:5380][2017-06-21T20:23:54]i360: Creating a system restore point.
[4D14:5380][2017-06-21T20:24:33]i361: Created a system restore point.
[4D14:5380][2017-06-21T20:24:33]i326: Removed dependency: {d632b713-70a4-4b16-981f-c23704d8b640} on package provider: {72C66967-EF8F-4B99-A20B-77835C83D659}, package RSServerSetup.msi
[4D14:5380][2017-06-21T20:24:33]i329: Removed package dependency provider: {72C66967-EF8F-4B99-A20B-77835C83D659}, package: RSServerSetup.msi
[4D14:5380][2017-06-21T20:24:33]i301: Applying execute package: RSServerSetup.msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLFOLDER="C:\Program Files\Microsoft SQL Server Reporting Services" FILESONLY="1"'
[4D14:5380][2017-06-21T20:24:37]e000: Error 0x80070643: Failed to uninstall MSI package.
[4D14:5380][2017-06-21T20:24:37]e000: Error 0x80070643: Failed to execute MSI package.
[4F8C:51E8][2017-06-21T20:24:37]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[4F8C:51E8][2017-06-21T20:24:37]i319: Applied execute package: RSServerSetup.msi, result: 0x80070643, restart: None
[4F8C:51E8][2017-06-21T20:24:37]e000: Error 0x80070643: Failed to execute MSI package.
[4D14:5380][2017-06-21T20:24:37]i323: Registering package dependency provider: {72C66967-EF8F-4B99-A20B-77835C83D659}, version: 0.1.6214.16522, package: RSServerSetup.msi
[4D14:5380][2017-06-21T20:24:37]i325: Registering dependency: {d632b713-70a4-4b16-981f-c23704d8b640} on package provider: {72C66967-EF8F-4B99-A20B-77835C83D659}, package: RSServerSetup.msi
[4F8C:51E8][2017-06-21T20:24:37]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

That is an odd error, but if you want a workaround to unblock yourself you can do the following:

  1.  Run this command from an admin command prompt:
               sc delete ReportServerStandalone

  2. Delete the any files found under:
              C:\Program Files\Microsoft SQL Server Reporting Services\

  3. Rerun the new setup. and you should no longer get the blocking error

  4. Configure the new server via the RSConfig Tool (RSConfig.exe)
Markzolotoy
Impactful Individual
Impactful Individual

I cannot completely delete all files. Some files are in use by RsPortal.exe.

You can open Task Manager, go to "details", find if you have following, right click and "End Task":

- ReportingServicesService.exe

- RSHostingService.exe

- RSManagement.exe

- RSPortal.exe

- RSPowerBI.exe

 

Make sure none of them are running, then try what @Petebro have suggested.

Markzolotoy
Impactful Individual
Impactful Individual

I am killing them but they keep coming back.

That means your service is still running. Go to "Task Manageer" -> "Services", right click "ReportServerStandalone", then "Stop". Then go back to "Details" to see if all processes are gone. Kill if it's still running. Then try again.

Markzolotoy
Impactful Individual
Impactful Individual

Yes, after stopping service I was able to clean up files and installed the product. Now I am going through configuration. if I want to use existing database on a remote server what database am I choosing? The reomte box has ReportServer database. I tried it but got a warning:

 

A database used in Power BI Report Server will not be able to attach back to SQL Server Reporting Services.

 

What does it mean?

One more thing. hile configuring I am noticing that this product is using a virtual directory. Does it mean the product is using IIS (again)?

I am trying it out and getting:

The service is not available.

The report server isn’t configured properly. Contact your system administrator to resolve the issue. System administrators: The report server can’t access or use the encryption key. You might need to add the server to the scale-out group, reimport encrypted content, or delete all encrypted content and generate a new encryption key.

 

Is it because I am trying using the existing databse?

When you connected to the new install to your existing DB did you also import your encryption key from your previous install? If not then you need to delete the encrypted content using the config tool and it should work; however, you'll need to reenter any credentials you may have stored for since deleting encrypted content removes any sensitive settings that may have been saved.

Petebro
Microsoft Employee
Microsoft Employee

The alternative option is to create a new DB from the RSConfig tool.

Markzolotoy
Impactful Individual
Impactful Individual

Yes, I have created a new database. That's what I am getting:

The service is not available.

Contact your system administrator to resolve the issue. System administrators: The report server can’t connect to its database. Make sure the database is running and accessible. You can also check the report server trace log for details.

Still cannot bypass this error. Somebody, please help.

Can you try to delete the encrypted content in the RSConfig tool?

 

image.png

 

 

 

 

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