Empty visualization images with no data displayed in Power BI Server

[jazzhanya]

Hi everyone, 

I'm facing a trouble when I publish my pbix. file from Desktop to the Power BI Server. The visualization image can be loaded but there is no data available in every dashboard. Here I attach an screenshot..

• The data could be displayed before in the same dashoard. This problem started to happen 1 week ago. 
• I can see the data in the report in the file in Power BI Desktop.
• Data source is SharePoint Online list
• I published it to both My Workplace and App Workplace, but they both return empty
• I tried both Edge and IE  browsers, but I faced the same problem. 

One time I published it to the Server, the data was displayed but after I refreshed the webpage, it disappared again. Would you please help check what's the problem? How can I fix it? Thank you very much in advance!

Kind regards,

Jaz

[Anonymous]

First try is to restart the PBIRS.  Secondly,  please check the Logfiles from the Report Server.

Did you created a automatically refresh?

[jazzhanya]

Hi Philip,

Thanks for your reply. I try restart the server but it doesn’t work. And yes, I do schedule a daily data refresh on the server. I can view the data again in the report server, if I manually re-publish the file from Desktop. However the data will disappare after a short while. Can you please advise how to solve this problem?

Kind regards,
Jaz

[Anonymous]

Hm.. we talk from different things. This forum is dedicated to the Power BI Report Server (on prem). Your screenshot seems are the online version at powerbi.com

Anyway: Does report doesn’t display data after a refresh or after the publishing. How do you refresh the webpage?With the black Button on PowerBi.com?