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New Member

Custom Theme Icons Not Working

We're trying to use a custom theme with custom icons in PBIRS Desktop October 2020 but the icons are not showing under conditional formatting after successfully loading the theme.


We've created our own JSON files but have also tried a well know theme file from PowerBi.Tips


Anybody else had the same issue or any idea where to start to look to fix it?

Advocate II
Advocate II


I know it's been some time but are there any updates since? I'm currently facing the same issue and it would be great if you could tell how you fixed it.

Frequent Visitor

Same issue, anyone have a solution. The theme loads fine, but the icons don't show up. I have tried multiple different themes calling different icons, all themes load but can never see icons. 

Community Support
Community Support

Hi @mattyc88 ,


Did it show like the screenshot below?

Untitled picture.png


I test it in 2020 January version , it works well. Would you please try to use previous version?


If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.


Best Regards,

Dedmon Dai

Hi @v-deddai1-msft 


We don't see any of the icons load as available options, we don't even get the placeholder for them as you see in your screenshot.


I'll pull down January 2020 onto our test environment later this week and see what happens on there.





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