Can't get Power BI Desktop to start after reinstall

[pabeader]

This is my problem log

Feedback Type:
Frown (Error)

Timestamp:
2021-10-06T20:14:36.2205532Z

Local Time:
2021-10-06T16:14:36.2205532-04:00

Session ID:
1d2ec991-f993-4a21-9f7e-b423fe0e6010

Release:
May 2021

Product Version:
2.93.1681.0 (21.05) (x64)

Stack Trace:
System.OutOfMemoryException
at System.Collections.Generic.List`1..ctor(Int32 capacity)
at Microsoft.Mashup.Evaluator.SerializedResourceKindInfo.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)
at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo.<>c__DisplayClass49_0.<Deserialize>b__0(BinaryReader r)
at Microsoft.Mashup.Common.BinaryReaderWriterExtensions.ReadArray[T](BinaryReader reader, Func`2 readItem)
at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo.Deserialize(IEngine engine, LibraryService service, ILibrary library, Byte[] bytes)
at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo.TryGetInfo(IEngine engine, LibraryService service, ILibrary library, LibraryInfo& info)
at Microsoft.Mashup.EngineHost.Services.LibraryService.GetLibraryInfo(ILibrary library)
at Microsoft.Mashup.EngineHost.Services.LibraryService.EnumerateAndLoadLibraries()
at Microsoft.Mashup.EngineHost.Services.LibraryService.Reinitialize(ILibraryProvider[] providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider[] providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.PowerBI.Client.Windows.PowerQueryExtensionsLoader.<Load>b__11_0()
at System.Threading.Tasks.Task.Execute()

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.93.1681.0","ModuleName":"Microsoft.MashupEngine.dll","Component":"Microsoft.Mashup.Evaluator.SerializedResourceKindInfo","Error":"System.OutOfMemoryException","MethodDef":"Deserialize","ErrorOffset":"139"}

InnerException0.Stack Trace:
at System.Collections.Generic.List`1..ctor(Int32 capacity)
at Microsoft.Mashup.Evaluator.SerializedResourceKindInfo.Deserialize(IEngine engine, BinaryReader reader, BinaryReader localeReader)
at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo.<>c__DisplayClass49_0.<Deserialize>b__0(BinaryReader r)
at Microsoft.Mashup.Common.BinaryReaderWriterExtensions.ReadArray[T](BinaryReader reader, Func`2 readItem)
at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo.Deserialize(IEngine engine, LibraryService service, ILibrary library, Byte[] bytes)
at Microsoft.Mashup.EngineHost.Services.LibraryService.LibraryInfo.TryGetInfo(IEngine engine, LibraryService service, ILibrary library, LibraryInfo& info)
at Microsoft.Mashup.EngineHost.Services.LibraryService.GetLibraryInfo(ILibrary library)
at Microsoft.Mashup.EngineHost.Services.LibraryService.EnumerateAndLoadLibraries()
at Microsoft.Mashup.EngineHost.Services.LibraryService.Reinitialize(ILibraryProvider[] providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.LoadModules(Trace innerTrace, IList`1 binaryModules, ILibraryProvider[] providers)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHost.Activate(IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.Mashup.Client.UI.Shared.UiExtensibility.UiExtensionHostManager.RegisterAndActivateUiExtensionHost(UiExtensionHost uiExtensionHost, IList`1 libraryExtensions, IApplicationPaths applicationPaths, ILibraryProvider internalProvider, String remoteExtensionsUrl)
at Microsoft.PowerBI.Client.Windows.PowerQueryExtensionsLoader.<Load>b__11_0()
at System.Threading.Tasks.Task.Execute()

OS Version:
Microsoft Windows NT 10.0.19043.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528372]

Peak Virtual Memory:
38.1 GB

Private Memory:
361 MB

Peak Working Set:
535 MB

IE Version:
11.789.19041.0

User ID:
17eb9f67-6433-4e42-956d-34af5ea11e12

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Enabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Enabled Preview Features:
PBI_NewWebTableInference
PBI_ImportTextByExample

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_JsonTableInference
PBI_ExcelTableInference
PBI_qnaLiveConnect
PBI_eimInformationProtectionForDesktop
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_cartesianMultiplesAuthoring
PBI_enhancedTooltips

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI Report Server, Power BI

[pabeader · Accepted solution]

Thank you all for the ideas and assistance.  I ended up installing the update to the Report Server and now there is no issue.

[Icey]

Hi @pabeader ,

---

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.93.1681.0","ModuleName":"Microsoft.MashupEngine.dll","Component":"Microsoft.Mashup.Evaluator.SerializedResourceKindInfo","Error":"System.OutOfMemoryException","MethodDef":"Deserialize","ErrorOffset":"139"}

---

Based on the error message, it seems that your device doesn't have enough memory. Please close other non-essential programs and try it again.

If this doesn't work, please try to use the 32-bit version.

Best Regards,

Icey

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[FarhanAhmed]

Are you not able to open PBI Desktop at all? Is there any pop up message appear on screen.

Try delete Power BI Desktop folder from User Profile %appdata% Local directory and reinstall/Open the PBI Desktop again.