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Hi,
After installing on several devices and noticing that some returned errors while others didn’t, I compared the system information of each one and found that the issue, in this case, is related to AVX CPU extension support. One of the VMs didn’t inherit this extension from the host, and once it was enabled, the error disappeared.
We can conclude that the error is related to CPUs lacking the AVX extension.
Best Regards.
Hi Nuno_Santos ,
Thank you for the update — glad to hear the issue has been resolved!
Please consider accepting your answer as the solution so others facing a similar issue can easily find it.
Regards,
Pallavi.
Nuno_Santos answer is not the resolution , it might be spotting what is the problem.
What am I supposed to do if I'm using Mac and my CPU doesn't support AVX ?
Anonymous
Hi Anonymous ,
Thanks for sharing your experience. As mentioned earlier, I had suggested raising a support ticket for this issue.Nuno_Santos ,could you please update us on the response you received from the Microsoft Support team? That insight might help others facing similar issues, especially since some users are still encountering the error despite enabling AVX.
Appreciate your help in keeping the community informed!
Thank you.Hi,
As previously indicated, the root cause was tied to the absence of AVX (Advanced Vector Extensions) support on one of the virtual machines. The VM failed to inherit AVX capabilities from the host CPU. Once AVX was explicitly enabled for that VM, the runtime exception was resolved.
Regards.O.K , but I'm using mac pro M2 which doesn't have avx support (which is a phisical layer on the CPU).
I'm also using parallels VM to run power bi desktop .
Which virtual machine software are you using ? Did you test Mac books as well ?