Forum Discussion
An unexpected error occurred (file '', line , function '')
Hi,
After installing on several devices and noticing that some returned errors while others didn’t, I compared the system information of each one and found that the issue, in this case, is related to AVX CPU extension support. One of the VMs didn’t inherit this extension from the host, and once it was enabled, the error disappeared.
We can conclude that the error is related to CPUs lacking the AVX extension.
Best Regards.
Hi Nuno_Santos ,
Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.
Thank you for your understanding and assistance.
Hi,
I raised a support case and i'm waiting for a solution.
I restored the database from the server that has the error onto the server that is working fine, and it worked well. So I assume the issue is not with the database. At this point, I haven’t made any progress and I’m waiting for updates from support or a patch from the May 2025 version of Power BI Report Server.
Thank you.
Hi Nuno_Santos ,
We appreciate your patience and thank you for the update on the issue. A dedicated support team will be assigned to handle the scenarios efficiently. Please wait until the issue is resolved. Once resolved, kindly share the insights and mark them as "Accept as Solution" to assist others with similar issues.
Thank you.Nuno_Santos did you get a resolution from Microsoft on this? Thank you!
Not yet.
