503 Service Unavailable - Exception thrown when opening Reporting Services Configuration Manager

[ndeen]

Currently, we’re unable to access our on-premises report server. We believe there are issues with the configuration and we think the issue may be related to a recent patch but we have no way of being sure.

When I navigate to the web portal of our report server, I get the following:

When I attempt to download the latest version of the report server, I’m instructed to download the October version of Power BI desktop (which I did).

From there, when attempting to pull any files from our report server, I’m hit with this uninformative error:

 

We’ve also tried changing the configuration through the Reporting Services Configuration Manager but that throws the following exception: 

************** Exception Text **************
Microsoft.ReportingServices.WmiProvider.WMIProviderException: Report Server WMI Provider error:

Invalid namespace ---> System.Management.ManagementException: Invalid namespace
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetInstance(String machineName, String instanceName, RSWmiNamespaces rsNamespace, ConnectionOptions connOptions, ObjectGetOptions getOptions, String version)
--- End of inner exception stack trace ---
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetInstance(String machineName, String instanceName, RSWmiNamespaces rsNamespace, ConnectionOptions connOptions, ObjectGetOptions getOptions, String version)
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetReportServerAdmin(String machineName, String instanceName, ConnectionOptions connOptions, ObjectGetOptions getOptions, String version)
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetReportServerAdmin(String machineName, String instanceName, ConnectionOptions connOptions, ObjectGetOptions getOptions)
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetReportServerAdmin(String machineName, String instanceName)
at ReportServicesConfigUI.WMIProvider.RSInstances.GetReportServerAdmin(RSInstance rsinstance)
at ReportServicesConfigUI.ConfigurationManager.ChangeMachine()
at ReportServicesConfigUI.ConfigurationManager.LaunchDialog()
at ReportServicesConfigUI.ConfigurationManager.OnActivated(EventArgs e)
at System.Windows.Forms.Form.set_Active(Boolean value)
at System.Windows.Forms.Form.WmActivate(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1087.0 built by: NETFXREL4STAGE
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
RSConfigTool

Any help would be greatly appreciated

Thanks,

ND

[v-qiuyu-msft]

Hi @ndeen,

Please find if any detail error message logged in log files: C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles

Best Regards,
Qiuyun Yu

[ndeen]

Hi @v-qiuyu-msft, I see two types of files: (RSHostingService_[date] and RSManagement_[date])

RSHostingServce says:

2018-01-29 14:57:13.2796|INFO|8|Throttled restart of process by 3,599,481.97ms: Management Service
2018-01-29 14:57:13.2796|INFO|8|Launching Process : Management Service
2018-01-29 14:57:13.2796|INFO|8|Starting Process: C:\Program Files\Microsoft Power BI Report Server\PBIRS\Management\RSManagement.exe
2018-01-29 14:57:13.7336|WARN|4030|Child Process [Management Service] Died. Check the log for further information

RSManagement says:

2018-01-29 14:57:13.5606|INFO|1|File Logger created: C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\RSManagement_2018_01_29_14_57_13.log - level Info, will roll at 32 Mb, process id 99740
2018-01-29 14:57:13.6696|INFO|1|CFG : Dumper.path = [..\LogFiles\] (env)
2018-01-29 14:57:13.6696|INFO|1|CFG : Name = [] (env)
2018-01-29 14:57:13.6696|INFO|1|CFG : Dumper.flags = [SendToWatson, AllThreads, AllMemory] (env)
2018-01-29 14:57:13.6696|INFO|1|CFG : Dumper.preventIfContains = [Microsoft.BIServer.HostingEnvironment.Exceptions.TrustedProcessTokenExpiredException] (env)
2018-01-29 14:57:13.6696|INFO|1|Do not dump on: Microsoft.BIServer.HostingEnvironment.Exceptions.TrustedProcessTokenExpiredException
2018-01-29 14:57:13.6696|INFO|1|CFG : listenerUrl = [http://+:8083/] (env)
2018-01-29 14:57:13.6696|INFO|1|CFG : rsConfigFilePath = [..\ReportServer\rsreportserver.config] (env)
2018-01-29 14:57:13.6876|INFO|1|SKU: Power BI Report Server - Evaluation
2018-01-29 14:57:13.6876|INFO|1|Installation has expired.

[kendalllister]

So does anyone know what Child Process [Management Service] Died means in a Report Server log?