Forum Discussion
zendesk form type is not imported
Hi,
We use Zendesk as a support tool for our customers. They can create tickets with questions about our different products.
In order for them to specify for which product they want to submit a ticket, we have defined form types. One form for each product.
When we import our Zendesk data into PowerBI, this form type information is not imported. All fields are available, except the form type information.
Is this a known issue? Did I miss a setting somewhere ?
Can anyone help me ?
Thanks,
Pamela
12 Replies
pvgasse,
Do you use Zendesk content pack to connect to your source in Power BI? Is the ticket form a custom field? Based on the aforementioned official article, the content pack only includes data on the following:
- Users (end users and agents)- Organizations
- Groups
- Tickets
I would recommend you use Zendesk connector in Power BI Desktop to connect to your data source and check if the form field is imported.
Regards,
LydiaHi Lydia,
Thank you so much for looking into this !
I used the PowerBI app from within Office 365. I was able to connect to Zendesk and retrieve my data.
(I also tried with the PowerBI Desktop version, but appearently the Zendesk connector is a Beta version and I was not able to get connected.)
The forms we have defined is a standard Zendesk functionality. It is not really a field, a form allows you to show other fields depending on the type of form that was selected.
I have added a screenshot of the menu in Zendesk.
Do you have any experience with this ? Can you help me ?
Thanks in advance.
Regards,
Pamelapvgasse ,
I am not familiar with Zendesk form type. What error message do you get when you use Zendesk connector in Power BI Desktop?
Regards,
Lydia
