Forum Discussion

pvgasse's avatar
pvgasse
New Member
9 years ago

zendesk form type is not imported

Hi,   We use Zendesk as a support tool for our customers. They can create tickets with questions about our different products. In order for them to specify for which product they want to submit a ...
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Anonymous's avatar
Anonymous
Not applicable
9 years ago

pvgasse,

When connecting to Zendesk in Power BI Desktop, do you enter same URL as that you use in Power BI Service? And please make sure that you use “Organizational account” in Power BI Desktop.

In addition, Zendesk content pack in Power BI Service provides pre-defined reports and dashboard for you, accessing the Zendesk data source in PBI Desktop is just a connection to the base tables (or SQL views) in your source system, you would need to create reports by yourself.

Regards,
Lydia

pvgasse's avatar
pvgasse
New Member
9 years ago

Hi Lydia,

 

I used the same URL. What do you mean with "Organizational account" ? I used the agent I normally use in Zendesk. Should I be using the system account ? Will that make a difference ?

 

Thanks,
Regards,
Pamela

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    pvgasse,

    What is the account do you  use to connect to Zendesk in Power BI Service? Use same account in Power BI Desktop and choose "Organazational account" type when entering your account and password.



    Regards,
    Lydia

    • pvgasse's avatar
      pvgasse
      New Member
      9 years ago

      Hi Lydia,

       

      Thank you very much for thinking with me, but where do you see this Organizantional account option ? I have added screenshots of the steps I perform. Hopefully you can help me ...

       

      Thanks,Regards,Pamela

       

      1 get data2 specify url3 need to sign in4 sign in

      5 error

       

      • Alan_L's avatar
        Alan_L
        New Member
        8 years ago

        Hello Pamela,

         

        The URL you are using in step 2 is incorrect. It has to be the exact same URL typo as when you log into your site via a browser. 

         

        If you are in the USA, I'm guessing it should be "https://inventivedesingers.zendesk.com/hc/en-us". 

         

        But if you are unsure, type in inventivedesingers.zendesk.com in your browser and see what the url changes to when it arrives at the login page of your browser. 

         

        Best,

        Al