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pvgasse's avatar
pvgasse
New Member
9 years ago

zendesk form type is not imported

Hi,   We use Zendesk as a support tool for our customers. They can create tickets with questions about our different products. In order for them to specify for which product they want to submit a ...
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Anonymous's avatar
Anonymous
Not applicable
9 years ago

pvgasse ,

I am not familiar with Zendesk form type. What error message do you get when you use Zendesk connector in Power BI Desktop?

Regards,
Lydia

pvgasse's avatar
pvgasse
New Member
9 years ago

Hi Lydia,

 

I specified our Zendesk URl, then username and password, the next I got was : 

System.Net.ProtocolViolationException: Cannot send a content-body with this verb-type.
   at System.Net.HttpWebRequest.CheckProtocol(Boolean onRequestStream)
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at Microsoft.Mashup.Engine1.Library.Web.Request.GetWebResponse(WebRequest webRequest) ...

 

Did I specify something wrong ?

Would the PowerBI desktop be able to import the Form type? Does it do anything different then the online version ?

 

Thanks,

Regards,
Pamela

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    pvgasse,

    When connecting to Zendesk in Power BI Desktop, do you enter same URL as that you use in Power BI Service? And please make sure that you use “Organizational account” in Power BI Desktop.

    In addition, Zendesk content pack in Power BI Service provides pre-defined reports and dashboard for you, accessing the Zendesk data source in PBI Desktop is just a connection to the base tables (or SQL views) in your source system, you would need to create reports by yourself.

    Regards,
    Lydia

    • pvgasse's avatar
      pvgasse
      New Member
      9 years ago

      Hi Lydia,

       

      I used the same URL. What do you mean with "Organizational account" ? I used the agent I normally use in Zendesk. Should I be using the system account ? Will that make a difference ?

       

      Thanks,
      Regards,
      Pamela

      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago

        pvgasse,

        What is the account do you  use to connect to Zendesk in Power BI Service? Use same account in Power BI Desktop and choose "Organazational account" type when entering your account and password.



        Regards,
        Lydia