service now content pack

[carolinamg]

I have installed Service Now content pack but I cant see neither the dashboard, nor report nor dataset using the left menu, the only way to see a dashboard is by clicking in APPS --> Service Now. 
Also there is no posibility of edit the report. ¿How can I solve this?

Thanks

[antonstorozhuk]

Hello @carolinamg 

Anton from Alpha Serve here.

I’d like to propose and alternative solution for you, you might want to try out our app - Power BI Connector for ServiceNow:

• https://store.servicenow.com/sn_appstore_store.do#!/store/application/87a42573879e0110fb5033773cbb35...
• https://www.alphaservesp.com/products/servicenow/power-bi/

We have a handy User and Admin Guides for your convenience, but feel free to reach out support team at support@alpha-serve.com if you need any assistance.

Thank you.

Regards,

Anton

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If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous · Accepted solution]

@carolinamg,

Please use Get Data-> Service content pack option in Power BI Service to get data from ServiceNow. This way, you should see ServiceNow under dashboard, report and dataset, and you are able to edit report.


Alternatively, you can connect to ServiceNow PBIT in Power BI Desktop, publish your report to Power BI Service.

Regards,
Lydia