Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

salesforce - data source can't be refreshed because the credentials are invalid

  I have successfully linked my Salesforce account and objects to a PowerBi report.  This is created in the desktop application. When I refresh from here, the data updates perfectly.   However th...
Anonymous's avatar
Anonymous
Not applicable
8 years ago

Please note that I have contacted Salesforce as you suggested.  I have spoken to them and they have strongly advised the following:

As PowerBI is a Salesforce partner, you should log a call on my behalf with Salesforce to solve the issue.

 

Can you please do this?

 

The Salesforce support reference is the following: Case #17644386

v-qiuyu-msft's avatar
v-qiuyu-msft
Icon for Community Support rankCommunity Support
8 years ago

Hi Anonymous,

 

I have delivered this information to PG team, will update here once I get any information. 

 

Best Regards,
Qiuyun Yu

  • pftcg's avatar
    pftcg
    Icon for Advocate I rankAdvocate I
    8 years ago

    Any updates on this? Also having encountering this issue.

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Icon for Community Support rankCommunity Support
      8 years ago

      Hi all,

       

      I got information that it works if the account is an saleforce developer account. Please check which kind of Salesforce do you use? Thanks. 

       

      Best Regards,
      Qiuyun Yu