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dmeinershagen's avatar
dmeinershagen
New Member
9 years ago
Solved

refresh failed for salesforce sales manager

A user is getting 2-3 emails per day notifying them that the Salesforce Sales Manager has failed to refresh. How do I disable the refresh and stop the notifications? We do not want the Sales Manager to refresh.

5 Replies

  • ankitpatira's avatar
    ankitpatira
    Community Champion

    dmeinershagen In power bi service go to dataset under Datasets -> click on three dots (ellipses) -> Settings -> turn off schedule refresh.

  • A user is getting 2-3 emails per day notifying them that the Salesforce Sales Manager has failed to refresh. How do I disable the refresh and stop the notifications? We do not want the Sales Manager to refresh.

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support

    Hi ankitpatira,

     

    In addition to ankitpatira's suggestion, you can open Power BI Service, click Settings-> Datasets then find the dataset used by Salesforce sales manager report, open Schedule Refresh tab, disable this option. See:

     

     

    Reference:
    Configuring scheduled refresh

     

    Best Regards,
    Qiuyun Yu

    • dmeinershagen's avatar
      dmeinershagen
      New Member

      How do I access Power BI service? I only have Power BI Desktop, and do not have the same view as show below.

      • v-qiuyu-msft's avatar
        v-qiuyu-msft
        Community Support

        Hi dmeinershagen,

         

        You can access Power BI Service this this URL: https://powerbi.microsoft.com/en-us/.

         

        In your scenario, did the user receive the email about refresh failed like this?

         

         

        I guess the refresh is enabled in Power BI Service instead of Power BI Desktop, you can let the dataset owner sign in Power BI Service, then follow my original reply to troubleshoot the issue.

         

        Best Regards,
        Qiuyun Yu