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PhilB's avatar
PhilB
Kudo Collector
9 years ago
Solved

power BI gateway connection issues

Hi,   Bear with me while i try to explain myself/my issue/   I am currently using PowerBI to create reports for a website im running. It's come to a point now where the people who the website bel...
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi PhilB,

    On-premises gateway doesn’t work with online data sources currently, thus if you combine on-premises MySQL data source and online data source such as Google Analytics in a dataset, you are not able to use on-premises gateway to schedule refresh for the dataset. This is a known issue that has been submitted in the following link and the feature that using on-premises gateway to work with online data sources is under review,  please vote it.

    https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/13405644-combine-enterprise-gateway-and-online-data-sources

    To work around the issue in your scenario, you can use the personal gateway to schedule refresh for your dataset.


    Thanks,
    Lydia Zhang

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi PhilB,

Does your dataset only contain MySQL data source or several data sources? If the dataset contains only MySQL data source, according to your screenshots, it seems that you only register on-premises gateway but you do not add MySQL data source under the gateway. Please firstly add MySQL data source under the on-premises gateway following the instructions in this similar article. Also please ensure that server and database name completely match between Power BI Desktop and the data source within the on-premises data gateway.

If the dataset contains multiple data source, you would need to add each data source under the gateway.

However, if you still can’t refresh your dataset after performing the above steps, please help to describe more details about your scenario. We need to know that what data sources are contained in your dataset.


Thanks,
Lydia Zhang

  • PhilB's avatar
    PhilB
    Kudo Collector
    9 years ago

    Hi Anonymous

    Thanks for the info it was very helpful. We definitely had a working (Connection test successful) data source in place and we had the data source privacy set to Public to help with any potential permissions issues.

    Your sentence regarding multiple data sources probably holds the key. We have a Dataset which includes both MySQL Data and Google Analytics Data.

    In the "Add Data sources" option on the Gateway there doesn't seem to be an option for analytics. In a mixed location dataset is it required to have all sources in the gateway?

    Our main problem is that it looks like everything is set up correctly however when we go to schedule refresh we have no gateways available. If we click "Refresh now" it comes up with a personal gateway error even though we have no personal gateway set up

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Hi PhilB,

      On-premises gateway doesn’t work with online data sources currently, thus if you combine on-premises MySQL data source and online data source such as Google Analytics in a dataset, you are not able to use on-premises gateway to schedule refresh for the dataset. This is a known issue that has been submitted in the following link and the feature that using on-premises gateway to work with online data sources is under review,  please vote it.

      https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/13405644-combine-enterprise-gateway-and-online-data-sources

      To work around the issue in your scenario, you can use the personal gateway to schedule refresh for your dataset.


      Thanks,
      Lydia Zhang

      • PhilB's avatar
        PhilB
        Kudo Collector
        9 years ago

        Hi Anonymous,

         

        That got it sorted. I can now connect to my data gateway. We had it set up as an enterprise gateway which we have changed to personal and it found it straight away. Both answers very useful.

         

        Much appreciated Anonymous