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vanessafvg's avatar
vanessafvg
Icon for Community Champion rankCommunity Champion
9 years ago
Solved

on premises gateway woes

We have installed a data gateway on premises - windows 2016 -  but when it comes to scheduling an update on a report, it does not show the gateway even though the user has been added to that connecti...
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  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    9 years ago

    Hi vanessafvg,

     

    In your scenario, as the data gateway is not available and personal gateway is not installed, it's not able to edit credential and enable schedule refresh.

     

    From the images, it seems that the dataset has three data sources, one Folder and two different File data sources (.xlsx and .csv). While under data gateway, only one Folder and one File data sources created. Please make sure two File data sources added under data gateway for .xlsx and .csv like below, then dataset should be able to use data gateway.

     

     

    Best Regards,
    Qiuyun Yu

v-qiuyu-msft's avatar
v-qiuyu-msft
Icon for Community Support rankCommunity Support
9 years ago

Hi vanessafvg,

 

In your scenario, as the data gateway is not available and personal gateway is not installed, it's not able to edit credential and enable schedule refresh.

 

From the images, it seems that the dataset has three data sources, one Folder and two different File data sources (.xlsx and .csv). While under data gateway, only one Folder and one File data sources created. Please make sure two File data sources added under data gateway for .xlsx and .csv like below, then dataset should be able to use data gateway.

 

 

Best Regards,
Qiuyun Yu

vanessafvg's avatar
vanessafvg
Icon for Community Champion rankCommunity Champion
9 years ago

v-qiuyu-msftyeeha!  you got it, thanks that solved the problem.