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Hi, i am using outlook online but it seems not to be defined as an exchange account.
as a result when i try to connect to the account i get an error
is there a way around this?
Hi, @davidm58 ;
This error can occur if you use the format for the User Name (Example: ).domain\username
contoso\user
Resolution
Within the Credentials section of the Email Server Profile record, use the UPN format (Example: ) for the User Name instead of format.user@contoso.comdomain\username
If the User Name is in the UPN format and you still meet this error, verify a mailbox exists for the user and the UPN value in the User Name field matches the email address for the user's mailbox in Exchange.
The SMTP address has no mailbox - Dynamics 365 Sales | Microsoft Learn
Best Regards,
Community Support Team _ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
thanks but I'm afraid i dont understand.
I am using the 'exchange online' option to connect to the data, but it just wont connect.
note the account i want to connect to is office 365 family/home account, not a work account. i dont think it has a upn
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