Forum Discussion

Jot's avatar
Jot
Frequent Visitor
8 years ago
Solved

You don't have any gateway installed

Dear all,   I want to use a virtual server (Windows 10) for managing all my organisation's PowerBI files independently of user or machine. On the VM I installed the On-Premises data gateway in or...
Need Help
  • Anonymous's avatar
    Anonymous
    8 years ago

    Jot，

    After you match the file path and user account between Desktop and gateway, are you able to choose the gateway option?

    Regards,
    Lydia

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Jot，

After you match the file path and user account between Desktop and gateway, are you able to choose the gateway option?

Regards,
Lydia

Jot's avatar
Jot
Frequent Visitor
8 years ago

Anonymous,

I masked the paths in the images above; in reality the file paths are the same already since reading your other post.

The account which owns the datamodel is the same I use for everything: connecting to the desktop file, logging into the Service, and accessing the gateway. This is our dedicated service account, which has access to the pbix and the xlsx source files.

The only account I did not change, is the gateway service account (still NT SERVICE\PBIEgwService).

 

I tried again saving the files locally on the VM, updated the pbix and the gateway. Success!

So the issue is related to the network location (which includes a $ in the main folder on the server).

When I find the time I'll try to use a different network folders to find out how to make this work.

Do you have any thoughts on what may cause issues with a network drive?

 

Thank you for your assistance!