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deekay1980
Frequent Visitor

We couldn't install Xero - HELP!

I cannot connect to Xero as I am getting the following message, however, my credentials are correct. I have gone into Xero to remove the authorization and tried again but I am still getting it.

I have cleared my cache, tried a chrome and edge browser, restarted my computer but I am still getting this error. 

 

Please check that any info you entered is correct. If unsuccessful, please try again later.
Please try again later or contact support. If you contact support, please provide these details.

Activity ID1ceda988-73fb-4f4b-8c65-470810c740ba
Request ID2ec98786-c881-7484-10ff-a643836a3786
Correlation ID53579383-a81a-d6f1-3710-557a16ee63a6
Status code500
TimeTue Oct 16 2018 08:55:12 GMT+1100 (Australian Eastern Daylight Time)
Version13.0.6980.207
1 REPLY 1
Anonymous
Not applicable

@deekay1980,

This issue has been reported internally: CRI 88021507. I will post back once I get any updates.

Regards,
Lydia

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