Forum Discussion
Helper IWe couldn't authenticate with the credential provided. Please try again
Hi Steve,
Have you tried narrowing the level at which you apply the credentials? The dropdown box in your screenshot shows that you're trying to auth at the SharePoint root level and, unless you're a top-level tenant admin, it's unlikely you have auth to access this level.
Try authenticating at the next level down, then the next level after that, and so on.
Pete
Have you fixed this issue? I am encountering the same problem. It's so frustrating. Theer is no changes to my account or SharePoint site. I have been using the same approach to design queries in my other workbooks and havn't had such issues. Recently, I am getting the same error. I tried may options but no luck yet! I am curiuous to know if this can be caused due to any changes (like security) may applied by IT? Or what else could cause such an issue? Appreciate your help/ sharing your latest experiences please.
- BA_Pete
Super User
Hi FahimehMcG ,
I suggest you open a new forum topic on this including as much information as possible about your issue and the things you've already done to try and resolve it.
Here's a great post on how to get your question answered quickly that will help:
https://community.powerbi.com/t5/Desktop/How-to-Get-Your-Question-Answered-Quickly/m-p/3239354
Pete