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Creature's avatar
Creature
Frequent Visitor
3 years ago
Solved

Using Greater than to convert time above X to X

Hey All, esstentially I have 2 rows of data, one row is ticket type and one row is time worked on tickets in minutes. I need to convert tickets that were left open to a more reasonable value issue is...
  • Greg_Deckler's avatar
    Greg_Deckler
    3 years ago

    Creature Add a custom column with this formula:

    if [Ticket Type] = "INC" and [time_worked] > 1200 then 1200 else [time_worked]

    Remove the original column, rename the new column to the name of the original column.