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mnijskens's avatar
mnijskens
Frequent Visitor
8 years ago

Updating On-Premises Data gateway is error and time consuming and NOT WORKING.

What a pain in the A... is updating the on premises gateway. My company does not allow generic uid to get passed the proxy. So I have to enter my own. Would be nice if I could enter that on the installation of the Gateway

 

Now I get the Cannot Start the PBIEGService on computer error again, where as I could solve this by deleting the c:\users\PBIEgwService directory this is not a solution anymore because it is not there.

 

Not sure if this is going to be a solid an reliable product if it takes so much time installing and configuring !

 

When you give a message such as Access Denied than is should be easy to tell on which or what the acces is denied !

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6 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    mnijskens,

    Please post gateway installer log which is located at %localappdata%\Temp\On-premises_data_gateway_*.

    Regards,
    Lydia

    • mnijskens's avatar
      mnijskens
      Frequent Visitor
      8 years ago

      there a so many logs there ! And I can't insert files.  My point is that upgrading should take my credentials for the service.

      Or at least the opportunity to enter my own uid/pw for setting up the service !

       

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        mnijskens，

        You can share the log through online service such as OneDrive.

        Regards,
        Lydia