Unable to load Zendesk data using content pack

[smanzo]

Per the subject, I'm no longer able to connect to data in our Zendesk instance using the current content pack. Doing so gives the following error:

Data source type

Data source errorUnable to connect to the remote server

Correlation IDac40f22e-fd17-ea55-6775-fb9fa2c1521b

Activity ID5b830397-2b9d-4d8d-8989-8d51a1ef5dfd

Request IDaad03354-e252-e5f3-90a5-88fc2383d35f

TimeWed Sep 28 2016 18:13:33 GMT-0700 (PDT)

Version13.0.1605.561

Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net

Interestingly, I CAN connect using PowerBI Desktop, but that obviously doesn't get me any of the dashboards or online scheduled updates. Checking in Zendesk, the account in use is an admin and properly gets assigned the per user OAUTH token, so that doesn't seem to be the issue. ANyone have any ideas of what else I can do to troubleshoot?

[ltopchyi]

Hi @smanzo 

If this is still actual, you can consider a paid alternative to connect and load Zendesk data to Power BI - Power BI Connector. 

Liuba

[Greg_Deckler]

Generally for these kinds of things in the Service all you can do is send a frowny face or open a Support ticket, support.power.com.