Unable to install On-premises data gateway

[Samuelparker]

I'm getting the following error messages : (windows 10)

ystem.InvalidOperationException: Cannot start service PBIEgwService on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not respond to the start or control re
ystem.InvalidOperationException: Cannot start service PBIEgwService on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not respond to the start or control request in a timely fashion
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.Start(String[] args)
at Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartServiceImpl(String serviceDisplayName, TimeSpan timeout)
at Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartService(Session session)
I've added windows folder permissions to c:/users. this did not help - Any ideas?

http://www.wepaste.com/errorsadface/look/1140715/

[v-qiuyu-msft]

Hi @Samuelparker,

1. Make sure the machine to install data gateway meet the minimum requirements.

2.  Please run the latest on-premise data gateway installer as administrator.

3. Please reboot the machine.

4. Check if the environment has Proxy. Follow this article to troubleshoot: Firewall or Proxy.

Best Regards,
Qiuyun Yu

[Samuelparker]

Hello @v-qiuyu-msft - Thank you for taking the time to try and help. Unfortunately.  this did not solve the issue. 

[v-qiuyu-msft]

Hi @Samuelparker,

Please find below log files and share them with us:

Installer logs

%localappdata%\Temp\On-premises_data_gateway_*.log

Configuration logs

%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log

On-premises data gateway service logs

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

Best Regards,
Qiuyun Yu 

[Samuelparker]

Installer logs

%localappdata%\Temp\On-premises_data_gateway_*.log

On-premises_data_gateway_20170802213849_000_EgwComponents.msi_rollback.log

https://www.dropbox.com/s/o8krajrl0r4atiy/On-premises_data_gateway_20170802213849_000_EgwComponents....

On-premises_data_gateway_20170802213849_000_Eg…ponents.msi.log

https://www.dropbox.com/s/9noos5ici30oe34/On-premises_data_gateway_20170802213849_000_EgwComponents....

On-premises_data_gateway_20170802213849.log

https://www.dropbox.com/s/ik4gsfnqm93snwy/On-premises_data_gateway_20170802213849.log?dl=0

Configuration logs  - This file is not on the pc

%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log

On-premises data gateway service logs - This file is not on the pc

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

[mhambalek]

Did you solve this?  I'm having the same problem.

[Samuelparker]

Unfortunately not - I’ve asking Microsoft about it and they haven’t gone back to me. It’s stoping me using the azure platform and costing them money.

[v-qiuyu-msft]

Hi @Samuelparker@mhambalek,

I have sent the collected log to senior engineers to investigate this issue. Will let you know when I get the information. 

Best Regards,
Qiuyun Yu 

[v-qiuyu-msft]

Hi all,

Please try the latest on-premise data gateway( https://www.microsoft.com/en-us/download/details.aspx?id=53127&751be11f-ede8-5a0c-058c-2ee190a24fa6=... ). If issue persists, please share the on-premise data gateway log files and event log with us. 

Best Regards,
Qiuyun Yu 

[mhambalek]

I got it fixed after installing it on a non-domain PC and opening the relevant ports on the firewall.  Problem solved.