Forum Discussion
Unable to install On-premises data gateway
Installer logs
%localappdata%\Temp\On-premises_data_gateway_*.log
On-premises_data_gateway_20170802213849_000_EgwComponents.msi_rollback.log
On-premises_data_gateway_20170802213849_000_Eg…ponents.msi.log
On-premises_data_gateway_20170802213849.log
https://www.dropbox.com/s/ik4gsfnqm93snwy/On-premises_data_gateway_20170802213849.log?dl=0
Configuration logs - This file is not on the pc
%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log
On-premises data gateway service logs - This file is not on the pc
C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log
Did you solve this? I'm having the same problem.
- Unfortunately not - I’ve asking Microsoft about it and they haven’t gone back to me. It’s stoping me using the azure platform and costing them money.
I have sent the collected log to senior engineers to investigate this issue. Will let you know when I get the information.
Best Regards,
Qiuyun YuHi all,
Please try the latest on-premise data gateway( https://www.microsoft.com/en-us/download/details.aspx?id=53127&751be11f-ede8-5a0c-058c-2ee190a24fa6=True ). If issue persists, please share the on-premise data gateway log files and event log with us.
Best Regards,
Qiuyun Yu
