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Hi @Samuelparker,
1. Make sure the machine to install data gateway meet the minimum requirements.
2. Please run the latest on-premise data gateway installer as administrator.
3. Please reboot the machine.
4. Check if the environment has Proxy. Follow this article to troubleshoot: Firewall or Proxy.
Best Regards,
Qiuyun Yu
Hello @v-qiuyu-msft - Thank you for taking the time to try and help. Unfortunately. this did not solve the issue.
Hi @Samuelparker,
Please find below log files and share them with us:
Installer logs
%localappdata%\Temp\On-premises_data_gateway_*.log
Configuration logs
%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log
On-premises data gateway service logs
C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log
Best Regards,
Qiuyun Yu
Installer logs
%localappdata%\Temp\On-premises_data_gateway_*.log
On-premises_data_gateway_20170802213849_000_EgwComponents.msi_rollback.log
https://www.dropbox.com/s/ik4gsfnqm93snwy/On-premises_data_gateway_20170802213849.log?dl=0
Configuration logs - This file is not on the pc
%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log
On-premises data gateway service logs - This file is not on the pc
C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log
Did you solve this? I'm having the same problem.
I have sent the collected log to senior engineers to investigate this issue. Will let you know when I get the information.
Best Regards,
Qiuyun Yu
Hi all,
Please try the latest on-premise data gateway( https://www.microsoft.com/en-us/download/details.aspx?id=53127&751be11f-ede8-5a0c-058c-2ee190a24fa6=... ). If issue persists, please share the on-premise data gateway log files and event log with us.
Best Regards,
Qiuyun Yu
I got it fixed after installing it on a non-domain PC and opening the relevant ports on the firewall. Problem solved.
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