Forum Discussion
Unable to install On-premises data gateway
Hi Samuelparker,
1. Make sure the machine to install data gateway meet the minimum requirements.
2. Please run the latest on-premise data gateway installer as administrator.
3. Please reboot the machine.
4. Check if the environment has Proxy. Follow this article to troubleshoot: Firewall or Proxy.
Best Regards,
Qiuyun Yu
Hello v-qiuyu-msft - Thank you for taking the time to try and help. Unfortunately. this did not solve the issue.
Hi Samuelparker,
Please find below log files and share them with us:
Installer logs
%localappdata%\Temp\On-premises_data_gateway_*.log
Configuration logs
%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log
On-premises data gateway service logs
C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log
Best Regards,
Qiuyun YuInstaller logs
%localappdata%\Temp\On-premises_data_gateway_*.log
On-premises_data_gateway_20170802213849_000_EgwComponents.msi_rollback.log
On-premises_data_gateway_20170802213849_000_Eg…ponents.msi.log
On-premises_data_gateway_20170802213849.log
https://www.dropbox.com/s/ik4gsfnqm93snwy/On-premises_data_gateway_20170802213849.log?dl=0
Configuration logs - This file is not on the pc
%localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log
On-premises data gateway service logs - This file is not on the pc
C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log
