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elliotdixon's avatar
elliotdixon
Icon for Responsive Resident rankResponsive Resident
9 years ago
Solved

Unable to Connect to import or direct query reports

I have no idea what happened. :( Opened BI this morning and am getting "Unable to Connect" error with not further details. Pretty much useless. The gateway is still up and running and data ...
Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    elliotdixon Check your cached data sources. Once in awhile it seems like these can go bad, or a change somewhere to password or configuration impacted them.

    You can edit or remove your cached data sources by going to File - Options and Settings - Data Source Settings - click on "Global Permissions" highlight the data sources that are effected and either update them or delete them and reconnect. This should resolve any connection error as long as all the permissions are there.

RA1-'s avatar
RA1-
New Member
8 years ago

Haven't managed to connect to Visual Studio Online to get data for Stories/Teams etc for reports. 

So frustrated.

 

Just get

"We couldn't import data from Visual Studio Marketplace Extension Statistics"

"There was an error when processing the data in the data set"

"Please try again later or contact support. If you contact support, please provide these details."

Message The command has been canceled. Table: Sales.

etc