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jcbones12's avatar
jcbones12
Frequent Visitor
8 years ago

Unable to Connect to Sharepoint File

Hello,

 

New Power BI user here, attempting to troubleshoot a problem in a report that was previously created by another user.  It appears that I am unable to refresh a dataset due to Power BI being unable to connect to a particular Sharepoint document.  The error message always lists "(500) Internal Server Error) in the description.

 

This error only appeared less than a week ago, even though I am unaware of any changes to the report in that time period.  Thanks in advance for any assistance.

 

 

5 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    jcbones12,

    Are you able to connect to this SharePoint file in Power BI Desktop? And does the credential that connect to the SharePoint file change? Are you able to refresh data in Power BI Desktop?

    Regards,
    Lydia

    • jcbones12's avatar
      jcbones12
      Frequent Visitor
      8 years ago

      So far, I have been unable to connect to the file or refresh the data in Power BI Desktop either.  I am not aware that the credentials have changed to connect to the Sharepoint file.

       

      Thanks 

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        jcbones12,

        What error message do you get in Power BI Desktop? And what authentication type do you use? Are you able to access the SharePoint online file in web browser?

        Regards,
        Lydia