Forum Discussion
The underlying connection was closed: An unexpected error occurred on a send(Sharepoint data Only)
Hi all,
Thank you in advance for taking the time to read this post.
I have built some dashboards where the data comes from Sharepoint as well as our SQL server. So prior to 9/12/2022 everything was working perfectly. But later, I started to get "The underlying connection was closed: An unexpected error occurred on a send." in all the data that is coming from Sharepoint.
First I thought it was microsoft issue, but then I realised this issue following.
1. Home WIFI - The error only occurs when I am working from home with my home wifi.
2. Home Lan/Office Wifi/Office Lan - The error doesn't occur when I use Lan at home or Office Wifi or Office Lan.
3. Mobile Hotspot - Surprisingly, the error doesn't occur when I connect my WIFI by releasing hotspot from my mobile phone.
I thought it was an internet issue, but my download speed is 55 mbps and upload speed is 18 mbps (home wifi).
Home Wifi/Lan download speed - 54 mbps
Home Wifi/Lan Upload speed - 17 mbps
Home Wifi/Lan Ping - 18
Home Wifi/Lan Download Latency - 23
Home Wifi/Lan Upload Latency - 24
Mobili Hotspot download speed - 54 mbps
Mobile Hotspot upload speed - 21 mbps
Mobile Hotspot Ping - 24
Download Latency - 215
Mobitl Hotspot upload latency 177
Clearly speed is not an issue as my home wifi/lan have metrics similar.
I contacted my internet provider and they've provided me with new and better router/modem but it is not working.
Perhaps some setting on my Laptop that relates to my home wifi.
Note : The issue is only when I refresh query in Power BI desktop or the query editor window, but it refreshes all well in Power BI online.
Has anyone experienced a situation like this before?
Hi everyone, I raised the ticket with Microsoft and finally found the solution this problem.
Follow the following steps.
1. Go to Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings
2. Double Click on Wifi3. In General Tab, click properties.
4. Uncheck Internet Protocol Version 6 (TCP/IPv6)
Click "OK"
Hope this solves your problem.