Forum Discussion

shekhar_shres's avatar
shekhar_shres
Advocate II
3 years ago
Solved

The underlying connection was closed: An unexpected error occurred on a send(Sharepoint data Only)

Hi all, Thank you in advance for taking the time to read this post. I have built some dashboards where the data comes from Sharepoint as well as our SQL server. So prior to 9/12/2022 everything...
Need Help
  • shekhar_shres's avatar
    shekhar_shres
    2 years ago

    Hi everyone, I raised the ticket with Microsoft and finally found the solution this problem.

    Follow the following steps.

    1. Go to Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings 
    2. Double Click on Wifi 

    3. In General Tab, click properties.
    4. Uncheck Internet Protocol Version 6 (TCP/IPv6)

    Click "OK"

    Hope this solves your problem.

KyleWebb's avatar
KyleWebb
New Member
3 years ago

I am having the same issue. I get this "The underlying connection was closed: An unexpected error occurred on a send".

It only happens on my home wifi. My office wifi and hardwired work, as well as my wifi hotspot on my phone. Home internet only I get this error.  Did you ever get any guidance on what could cause this?

  • shekhar_shres's avatar
    shekhar_shres
    Advocate II
    3 years ago

    Luckily, it was due to some Client issues when connecting to VPN. We moved from VPN to cloudfare and the problem fixed.

    I read couple of blogs, try uninstalling and re-installying VPN, if it doesn't work do some digging on Transport Layer Security.  

    Cheers

  • Jason_C's avatar
    Jason_C
    Regular Visitor
    2 years ago

    Thanks Kyle.

    I think Microsoft has a responsibility to be aware of this problem so that it can quickly advise users who run into the same issue and so that it can work on making its software functional with all routers.