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ThalesFerraz's avatar
ThalesFerraz
Kudo Commander
10 years ago
Solved

The data gateway option is disabled

Hello there,

 

According the image below, the data gateway option is disabled.

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but, my data gateway is working on and all connections is registred.

 

 

Necessary connections:

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Registred connections:

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Need Help
  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi ThalesFerraz,

    Could you please elaborate more details about your scenario? We need to verify that if you install different types of gateway on the machine and if you add data sources under Personal Gateway or other Gateway.

    If you add data sources under Personal Gateway, the phenomenon in the above screenshot is normal. However, if you add data sources under other type of Gateway such as Enterprise Gateway and wants to use the Enterprise Gateway, please make sure that the data source configured for the Enterprise Gateway are configured exactly as the Personal Gateway, otherwise the “Use a data gateway” option will be disabled. For more details, please review this similar thread.

    Thanks,
    Lydia Zhang

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    Hi ThalesFerraz,

    Could you please elaborate more details about your scenario? We need to verify that if you install different types of gateway on the machine and if you add data sources under Personal Gateway or other Gateway.

    If you add data sources under Personal Gateway, the phenomenon in the above screenshot is normal. However, if you add data sources under other type of Gateway such as Enterprise Gateway and wants to use the Enterprise Gateway, please make sure that the data source configured for the Enterprise Gateway are configured exactly as the Personal Gateway, otherwise the “Use a data gateway” option will be disabled. For more details, please review this similar thread.

    Thanks,
    Lydia Zhang