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Anonymous's avatar
Anonymous
Not applicable
7 years ago

The browser based authentication dialog failed to complete. Reason: The download has failed

0
 

I have just installed the "Power BI On premises data gateway" but I can't login. I'm having the following issue:

 

Failed to sign in. Please verify your credentials and try again. The browser based authentication dialog failed to complete. Reason: The download has failed (the connection was interrupted). at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext.RunAsyncTask[T](Task 1 task) at Microsoft.PowerBI.DataMovement.GatewayCommon.AuthenticationManager.AuthenticateWithSelectedUser(Uri authorityAddress, Uri resource, String clientId, Uri redirectAddress, String logOnHint)

Any ideas?

 

 

 

 

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6 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago
    0
     

    I have just installed the "Power BI On premises data gateway" but I can't login. I'm having the following issue:

     

    Failed to sign in. Please verify your credentials and try again. The browser based authentication dialog failed to complete. Reason: The download has failed (the connection was interrupted). at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext.RunAsyncTask[T](Task 1 task) at Microsoft.PowerBI.DataMovement.GatewayCommon.AuthenticationManager.AuthenticateWithSelectedUser(Uri authorityAddress, Uri resource, String clientId, Uri redirectAddress, String logOnHint)

    Any ideas?

     

     

     

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi,

      I am facing the same issue, did this get resolved?

      • bruno_ecr's avatar
        bruno_ecr
        Frequent Visitor
        3 years ago

        I don't know if it's already solved or not, but I managed to solve my problem by enabling the TLS options in Internet Options > Advanced. As the image below.

         

         

         

  • v-juanli-msft's avatar
    v-juanli-msft
    Community Support
    7 years ago

    Hi Anonymous 

    First, check the tips "Troubleshooting the On-premises data gateway"

    "You may encounter installation failures if the anti-virus software on the installation machine is out of date. You can either update the anti-virus installation, or disable anti-virus only for the duration of the gateway installation to complete, then re-enable anti-virus."

     

    If it doesn't solve after checking and testing with the help of these tips,

    You could follow this guide to check network on your side, then delete on-premises gateway from the folder and follow the official document to download and install the gateway.

     

    Best Regards

    Maggie

     

    Community Support Team _ Maggie Li
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.