The Personal gateway Installer Failed to Download

[Mihalko]

When trying to install the personal gateway for Power BI, I keep receiving the error message:

"The Personal gateway installer failed to download.
The remote server returned an error: (503) Server Unavailable."

I thought it might be our corporate network blocking the connection but a colleague tried to install over internet from her home connection and she was receiving the same error message.

Any ideas where I should start to fix this problem?

[v-qiuyu-msft]

Hi @Mihalko,

Please try to download the PowerBIGatewayInstall.exe from this site. When you check the personal gateway and run this .exe file, please use Fiddler to trace http traffic.

Best Regarsd,

Qiuyun Yu

[Mihalko · Accepted solution]

Last week I tried the Firewall or Proxy test that recently was posted on the Power BI site:

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#firewall-or-proxy

The test did not show any problems with the firewall.

I then downloaded the most recent version of the Gateway and the install was successful.  I do now know what changed that caused the install to work, when previously it had not.

Thank you for your assistance.  I appreciate your time on this.