Forum Discussion

markboy's avatar
markboy
New Member
9 years ago
Solved

Stuck on inaccessible Personal Gateway

I set up a personal gateway on a PC when initially learning Power BI and testing some things out.   That PC has since been wiped clean (no longer exists).  I'm now trying to associate an Enterprise G...
  • alanhodgson's avatar
    alanhodgson
    9 years ago

    Hey markboy,

     

    I ran into something similiar a few days ago. I switched to a new PC and my Personal Data Gateway was on my old PC. 

    If you create a new Personal Data Gateway, it will override the exisiting one that is associated to your account. You should then be able to remove the Personal one, and install/access the Enterprise Gateway.

     

    Hope this helps,

     

    Alan

alanhodgson's avatar
alanhodgson
Solution Supplier
9 years ago

Hey markboy,

 

I ran into something similiar a few days ago. I switched to a new PC and my Personal Data Gateway was on my old PC. 

If you create a new Personal Data Gateway, it will override the exisiting one that is associated to your account. You should then be able to remove the Personal one, and install/access the Enterprise Gateway.

 

Hope this helps,

 

Alan

markboy's avatar
markboy
New Member
9 years ago

Perfect!  Not intuitive but definitely a solution that worked.

 

Thanks!!

  • elliotdixon's avatar
    elliotdixon
    Responsive Resident
    9 years ago

    This worked for me as well and I can now just change the data source settings

    however, any idea how to remove the personal gateway when uninstalling it.

     

    it seems to still appear on the data source options.

     

    more annoying than anything else.