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markboy's avatar
markboy
New Member
9 years ago
Solved

Stuck on inaccessible Personal Gateway

I set up a personal gateway on a PC when initially learning Power BI and testing some things out.   That PC has since been wiped clean (no longer exists).  I'm now trying to associate an Enterprise G...
  • alanhodgson's avatar
    alanhodgson
    9 years ago

    Hey markboy,

     

    I ran into something similiar a few days ago. I switched to a new PC and my Personal Data Gateway was on my old PC. 

    If you create a new Personal Data Gateway, it will override the exisiting one that is associated to your account. You should then be able to remove the Personal one, and install/access the Enterprise Gateway.

     

    Hope this helps,

     

    Alan

alanhodgson's avatar
alanhodgson
Icon for Solution Supplier rankSolution Supplier
9 years ago

Hey markboy,

 

I ran into something similiar a few days ago. I switched to a new PC and my Personal Data Gateway was on my old PC. 

If you create a new Personal Data Gateway, it will override the exisiting one that is associated to your account. You should then be able to remove the Personal one, and install/access the Enterprise Gateway.

 

Hope this helps,

 

Alan

markboy's avatar
markboy
New Member
9 years ago

Perfect!  Not intuitive but definitely a solution that worked.

 

Thanks!!