Forum Discussion
Single sign-in authentication in Salesforce
Hi russm
From the final message you received, it seems like there were credentials cached somewhere which was not valid for the Salesforce login.
Salesforce can be set up to use different methods of authentication for single sign-on. Can you check with your Salesforce admins how your company's single sign-on is configured? Maybe your method allows for some form of caching.
Our single sign-on use Active Directory Federation Services. That seems to make it quite seamless for us at least.
I'm sorry I cannot be more helpful on this one.
Regards
Ina
Hi Ina,
Thanks for following up and confirming what seemed to be a crucial difference in our respective SF deployments. I was wondering about this when you indicated that you provided credentials during the connection workflow. I'd been wondering whether a handshake (or the absence of one) with AD might be behind this difference in experience. I will continue to investigate with my SF admin resources and you recommend, and I'll update the thread to close the loop. You've been a great help in ruling out factors and that's provided some great bootstrapping to my troubleshooting process.
Thanks!
Russ
Was a solution ever found for this? I am running into the same issue - can't find how to get SSO to work. I am able to connect from Power BI if I create a separate account on SalesForce and then do a password reset, but no luck with SSO.
I've recently had some people encounter this issue using Power BI desktop with Salesforce. Our Salesforce uses ADFS authentication with DUO 2FA. after completing the login and 2FA push, and even with DUO in bypass, the users would get stuck at a screen generated by our ADFS that states "Logging you in..." and just stays there until they close the window.
I found if you right click on the window and click "Refresh" it will complete the login process and allow you to work normally. I'm not sure why the SSO process hangs there, as it works normally for all of our other SSO services. Still investigating the issue.
I just want to say thank you! We have the exact same issue. Power BI connecting to Salesforces using custom domain for ADFS with Duo, where the page just hangs on Logging you in... Your work-around also works for us. I can stop banging my head against the wall
