Forum Discussion

russm's avatar
russm
Helper I
9 years ago

Single sign-in authentication in Salesforce

  Hi All,   Can anyone point me toward a solution that will allow me to extract reports from Salesforce in a single sign-in authentication context?   Salesforce is a new platform for me and the ...
InaNortje's avatar
InaNortje
Advocate I
9 years ago

Hi russm

 

From the final message you received, it seems like there were credentials cached somewhere which was not valid for the Salesforce login.  

 

Salesforce can be set up to use different methods of authentication for single sign-on.   Can you check with your Salesforce admins how your company's single sign-on is configured?  Maybe your method allows for some form of caching.

 

Our single sign-on use Active Directory Federation Services.  That seems to make it quite seamless for us at least.

 

 

I'm sorry I cannot be more helpful on this one.

 

Regards

 

Ina

russm's avatar
russm
Helper I
9 years ago

Hi Ina,

 

Thanks for following up and confirming what seemed to be a crucial difference in our respective SF deployments. I was wondering about this when you indicated that you provided credentials during the connection workflow. I'd been wondering whether a handshake (or the absence of one) with AD might be behind this difference in experience. I will continue to investigate with my SF admin resources and you recommend, and I'll update the thread to close the loop. You've been a great help in ruling out factors and that's provided some great bootstrapping to my troubleshooting process.

 

Thanks!

 

Russ