Forum Discussion

russm's avatar
russm
Helper I
9 years ago

Single sign-in authentication in Salesforce

  Hi All,   Can anyone point me toward a solution that will allow me to extract reports from Salesforce in a single sign-in authentication context?   Salesforce is a new platform for me and the ...
InaNortje's avatar
InaNortje
Advocate I
9 years ago

russm, I tried selecting "Production" (while we are really on a custom domain).  That failed the authentication and caused the Salesforce WebUI to appear.  At that point, if you are on a custom domain, you type in only the domain name. You will see that Salesforce fills out the rest of the URL.  Then just your normal logon userid and password, and you should get access.

 

russm's avatar
russm
Helper I
9 years ago

InaNortje, I don't have my own Salesforce credentials.  I gather some handshake is done in AD.  My experince is still a fail.  Here (attached) is what happend when I attemtped the flow that I think you are describing.

Attempt to connect to Salesforce from within a single sign-in context.

  • InaNortje's avatar
    InaNortje
    Advocate I
    9 years ago

    Hi russm

     

    From the final message you received, it seems like there were credentials cached somewhere which was not valid for the Salesforce login.  

     

    Salesforce can be set up to use different methods of authentication for single sign-on.   Can you check with your Salesforce admins how your company's single sign-on is configured?  Maybe your method allows for some form of caching.

     

    Our single sign-on use Active Directory Federation Services.  That seems to make it quite seamless for us at least.

     

     

    I'm sorry I cannot be more helpful on this one.

     

    Regards

     

    Ina

    • russm's avatar
      russm
      Helper I
      9 years ago

      Hi Ina,

       

      Thanks for following up and confirming what seemed to be a crucial difference in our respective SF deployments. I was wondering about this when you indicated that you provided credentials during the connection workflow. I'd been wondering whether a handshake (or the absence of one) with AD might be behind this difference in experience. I will continue to investigate with my SF admin resources and you recommend, and I'll update the thread to close the loop. You've been a great help in ruling out factors and that's provided some great bootstrapping to my troubleshooting process.

       

      Thanks!

       

      Russ

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        Was a solution ever found for this? I am running into the same issue - can't find how to get SSO to work. I am able to connect from Power BI if I create a separate account on SalesForce and then do a password reset, but no luck with SSO.