Forum Discussion
ServiceNow Integration Content Pack - Live Data
I have connected the ServiceNow content pack and reports/dashboard are generated fine, but I noticed that history textbox where you put number of days has no impact on the report. I have refreshed t...
smerchant,
I am afraid that you are not able to get the live data through ServiceNow content pack. This content pack includes your recently resolved and recently closed incidents, the data contains in it may not be up-to-date comparing to the data in ServiceNow.
In your scenario, you can transfer the data from ServiceNow to SQL Server database and establish a direct link between ServiceNow and SQL Server to get latest data, then connect to the SQL Server database from Power BI Desktop. In Power BI Desktop, you can create your own reports.
In addition, you can vote the idea that add a ServiceNow connector in Power BI Desktop.
Regards,
Lydia