SSAS Live Connection Failes when refreshing or interacting with visuals

[behnam_ab]

I've setup Active Directory, On-Prem Gateway, and other settings for SSAS Live Connection; Everything was fine before Gateway's latest update, but now when refreshing report on powerbi website or interactive with visuals (like checking a filter), all visuals go X and I receive this error:

We reached the data gateway, but the gateway can't access the on-premises data source.
Please try again later or contact support. If you contact support, please provide these details.

Error CodeDM_GWPipeline_Gateway_DataSourceAccessError

Activity ID69542c9e-e34c-4071-9aef-1fbee8c13399

Correlation IDb3f96f3f-b68c-a3ec-5350-cf1bf619451b

Request IDa0dc19b6-a713-4c22-7ef4-fa7c26db8ca8

TimeTue Apr 04 2017 18:32:03 GMT+0430 (Iran Daylight Time)

Version13.0.1700.1649

Cluster URI https://wabi-north-europe-redirect.analysis.windows.net

Checking Data Source settings shows all On Demand and Scheduled tile refreshes "Completed", but the issue is always present in manual refresh / interaction with report

[Anonymous]

Hi @behnam_ab,

When adding SSAS data source under gateway, does the Windows account you enter have server administrator permission for the SSAS instance?

Besides, what account do you configure  to run SSAS Service? Do you use alias or actual server name to connect to the SSAS server?

Thanks,
Lydia Zhang