Forum Discussion

Gavin1's avatar
Gavin1
New Member
8 years ago

Report values not updating from changes in Insightly

We have linked Insightly to Power BI and created some report visualisations of COMPLETED TASKS.   The Insightly data is not being updated in our report when refreshed (since we first created the re...
Anonymous's avatar
Anonymous
Not applicable
8 years ago

Gavin1,

Could you please check if you can refresh the data in Power BI Desktop? You can refer to this similar thread to connect to Insightly in Power BI Desktop.

Regards,
Lydia

  • Gavin1's avatar
    Gavin1
    New Member
    8 years ago

    Hi Lydia.

     

    Thanks for your reply.

     

    I have read the thread you suggested and it looks way above my skill level. I am not a coder. Unfortunately I am not confident I could link Insightly with Power BI Desktop (which I do not have either).

     

    It is a shame that it doesn't work on the web version and that you require coding skills to simply generate reports.

     

    Brainwave! I thought it might be a cahe thing(?) so I cleared cache as well as login via Incognito Window.

     

    But this did not work either. 

     

    The data simply won't update.

     

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Gavin1,

      I don't think the issue is related to cache. Do you check if there is message in Refresh History in Power BI Service?

      Please check if you can get expected result  when clicking refresh in Power BI Desktop, we need to verify if the issue is caused by the source or Power BI.

      Regards,
      Lydia