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jmiridium's avatar
jmiridium
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9 years ago

Refresh Error: Unable to refresh the model (id=2682215) because it references an unsupported data so

How do I begin to troubleshoot this error:   Data source error: Unable to refresh the model (id=2682215) because it references an unsupported data source. Cluster URI: WABI-WEST-US-redirect...
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jmiridium's avatar
jmiridium
Icon for Helper IV rankHelper IV
9 years ago

jmiridium's avatar
jmiridium
Icon for Helper IV rankHelper IV
9 years ago

If I refresh and publish the dashboard shows the data refreshed. However I can't refresh from the web interface

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Looking at the error it seems like the error isn't that you have an unsupported data source, its that you have a data source that isn't compatable with Power BI Service handling the refersh.  In your Power BI desktop you will have an option 'Edit Queries' in there you can click 'Data Source Settings' which will list your data sources.  What data sources do you have?  I'm expecting one or more of these will be the issue.

    https://powerbi.microsoft.com/en-us/documentation/powerbi-refresh-data/

    • jmiridium's avatar
      jmiridium
      Icon for Helper IV rankHelper IV
      9 years ago

      The refresh works in PoweBI Desktop though

      • jmiridium's avatar
        jmiridium
        Icon for Helper IV rankHelper IV
        9 years ago

        I have both personal and on site gateways. How come I can't pick a gateway at all considering I have an on site gateway?