Forum Discussion
Problems with personal gateway
Promted by Microsoft I uninstalled and reinstalled as Administrator and it is now working, sure I did that at some point but must have mucked it up, anyway working now!
Check the control panel for multiple installations of the gateway. the one time this happened to me, I had to uninstall all instances of the gateway and do a fresh installation. From there it was a simple fix to edit my credentials. Also, make sure you are running the latest version of the gateway as well as the desktop software (if applicable) as they will not communicate if one or the other is the latest rendition and the other is not.
Hi,
Have done all of those things:
- Confirmed only one installation
- Have uninstalled and reinstalled both the gateway and desktop multiple times, most recently on Monday this week
Still got the same issue, Gateway saying it is up and running but powerbi.com saying it isn't....
Promted by Microsoft I uninstalled and reinstalled as Administrator and it is now working, sure I did that at some point but must have mucked it up, anyway working now!