Forum Discussion

rjhale's avatar
rjhale
Helper V
11 years ago

Problems Installing New Personal Data Gateway

I'm having problems getting the new personal gateway installed on a Windows 7 x64 machine. I've been attempting to install it using domain accounts that have local admin rights on the machine, howeve...
rjhale's avatar
rjhale
Helper V
11 years ago

That was a good suggestion, however; it did not resolve the problem for me. Here is what I tried:

 

1. Added my account to the local security policy "Log on as a Service"

2. Rebooted

3. Ran the installer again which resulted in that same error message

 

Again, I was able to reproduce this error on multiple machines after running through the same steps I listed above.

 

Any other suggestions?

 

Thanks again.

 

andre's avatar
andre
Memorable Member
11 years ago

I have run in to this issue before at a customer who had an AD policy to prevent all accounts to be able to log in as a service.  I am not an AD guru so I can't give you a veryt detailed answer, but the customer had to exclude the specific machines from enforcing this policy before the Gateway was able to work.

 

Please escalate to your AD admins and they should know how to fix it.